Night Auditor Job at Commonwealth Hotels in West Carrollton

Overview

Join Our Team at the Candlewood Suites Carrollton. The hotel is seeking a Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Hotel Front Desk Clerk or Overnight Hotel Front Office Agent.

About Us

Working at the Candlewood Suites Carrollton offers professional growth within the globally recognized Hilton brand, access to comprehensive training, career development opportunities, competitive wages, discounted hotel stays, and a supportive, team-oriented work environment. Conveniently located between Akron-Canton Airport and Pittsburgh International Airport, our hotel is in the heart of Carrollton. As part of our team, you will play a vital role in creating memorable guest experiences in a collaborative environment. If you are ready to build your career in hospitality, we would love to have you join us at Candlewood Suites.

Why This Role?

Working as a Part-Time Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be at the forefront of delivering exceptional service, ensuring guests have a seamless experience from check-in to check-out. You will interact with a diverse range of travelers and develop communication and problem-solving skills.

What’s In It for You?

• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities

• Guest Check-In and Check-Out: Assist guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upsell rooms and promote hotel amenities to enhance the guest experience.
• Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We Are Looking For

• Previous experience in customer-facing roles, such as hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with computers and reservation or property management systems (PMS).
• Strong verbal and written communication skills for professional interaction with guests and team members.
• Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
• Ability to manage multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
• Hospitality or Front Desk Experience (Preferred).

A high school diploma or equivalent. Applicants should have flexibility to work weekends and holidays.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel

https://www.ihg.com/candlewood/hotels/us/en/carrollton/cakcr/hoteldetail

Equal Opportunity Employment

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Carrollton, Ohio! Apply today!