Night Auditor Job at The Marcus Corporation in Lake Geneva

Job Title: Night Auditor

If you want to leverage your experience in a full-service AAA Four Diamond resort environment and make a positive impact on your team, ownership, and community, this is the perfect career opportunity for you.

We are seeking a Night Auditor to join our Timber team at Timber Ridge Lodge & Waterpark in Lake Geneva, Wisconsin.

Located within historic Lake Geneva, Timber Ridge Lodge at Grand Geneva Resort is the Midwest's only all-season, all-suite destination. It features 50,000 square feet of indoor/outdoor waterpark fun year-round, making it a perfect family getaway. The resort also boasts two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1,300 acres of scenic grounds.

Our ideal team members are People Pleasers who:

• Transform our guests' ordinary days into extraordinary experiences
• Love their workplace
• Feel appreciated for their contributions
• Are eager to learn and grow with a company that values its people

What benefits do we offer?

• Flexible scheduling
• Complimentary meals during shifts prepared by our culinary team
• Paid time off
• Hotel room discounts as low as $49 per night
• Wellness Spa Gym membership for $16 per paycheck
• Opportunities for advancement across the property and nationwide
• A friendly work environment
• Comprehensive health insurance (medical, dental, vision), company-paid life insurance, employee assistance programs, and retirement benefits
• Recognition programs to celebrate your achievements

About the role:

Provide efficient, courteous, and high-quality service to our guests, adhering to company standards and procedures. Responsible for timely reporting of resort revenues and settlements, maintaining accurate records and databases. This is a third-shift position.

Key responsibilities include:

• Performing front desk duties such as greeting guests, processing transactions, answering calls, managing reservations, balancing credit card and cash transactions, and taking messages for guests and management
• Maintaining knowledge of the property management system (SMS Host) and point of sale systems (SMS POS and SMS Touch)
• Verifying room charges, taxes, and resort fees on occupied rooms; balancing food and beverage systems
• Handling guest complaints and providing information within your scope of authority
• Completing shift checklists
• Monitoring front desk areas for safety, security, and appearance, reporting any incidents or issues
• Collaborating with housekeeping and maintenance to assess room status and coordinate repairs
• Managing cash control responsibly, ensuring accurate deposits and minimal cash drawer balance
• Performing additional duties as assigned

Qualifications:

• High School diploma or equivalent
• At least 6 months of experience in a guest service role, preferably in hospitality
• Ability to work independently with good judgment, problem-solving, and decision-making skills
• Strong organizational and time management skills
• Service-oriented attitude
• Excellent communication skills, both oral and written
• Ability to motivate and guide others
• Proficiency in Microsoft Excel, Word, and Outlook
• Quick learner, capable of thriving in a fast-paced environment

Note: Be prepared to create memorable experiences for our guests that will last for years to come!

Grand Geneva is an Equal Opportunity Employer.

Disclaimer: This document outlines the general responsibilities and requirements of the position and is not exhaustive.

About the company:

The Marcus Corporation is a publicly traded American company headquartered in Milwaukee, Wisconsin.