Night Auditor Job at MCR Hotels in Town of Florida

6 days ago Be among the first 25 applicants

Overview

HAMPTON INN & SUITES LAKE MARY AT COLONIAL TOWNPARK IS HIRING!!!

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may pitch in to clean guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and smile.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members must be committed to working together to create a welcoming environment.

Night Auditor – Role Specific Duties and Expectations

• Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist.
• Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests, including locking exterior entrances at designated times and following procedures for safety and security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

Qualifications & Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/Out: Arrive on time and clock in/out as scheduled.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice when calling out for a scheduled shift.

Physical Working Demands & Working Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee is regularly required to:

• Stand or remain in a stationary position for long periods (3-4 hours at a time).
• Type on and operate computers and other office machinery; perform data entry and related tasks.
• Bend, stoop, crouch, lift and transport supplies up to 25 pounds; move throughout the hotel.
• Inspect and observe details at close and long ranges.

The noise level is usually moderate with frequent interaction among staff and guests.

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note

This job description does not state or imply that these are the only duties to be performed. Employees may be required to follow other job-related instructions and duties as assigned. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship.

The Employer reserves the right to change or assign other duties to this position. This document does not create an employment contract; it is at-will.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a large portfolio of hotels and team members across the country.

Sign in to set job alerts for “Night Auditor” roles.