Night Auditor Job at MCR Hotels in King of Prussia

Overview

Night Auditor (Part-Time) at MCR Hotels – Hampton Inn King of Prussia.

Executive Summary: CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

• Areas of Excellence: Happy Guests, Spotless Cleanliness, Product Consistency & Quality, Teamwork

Responsibilities & Expectations

• Greet guests happily upon arrival and throughout their stay with a smile; use guests\' names whenever possible.
• Contribute to great guest satisfaction scores; handle challenging guest situations with hospitality and urgency.
• Have strong knowledge of hotel features and amenities; support events and groups as needed.
• Understand relevant technology for the role; answer calls with friendly service using the approved greeting.
• Maintain spotless cleanliness and sparkling workspaces in front and back of the house; pitch in to clean guest rooms and public spaces as needed.
• Communicate clearly and professionally; demonstrate a can-do attitude and teamwork.
• Follow checklists to 100% accuracy; ensure shift handover reports are accurate and timely.
• Wear a clean, approved uniform, be well-groomed, wear a nametag, and greet guests with a smile.

Night Auditor - Role Specific Duties & Expectations

• Audit Management: Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
• Security: Follow overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and following safety procedures for late arriving guests.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return.
• Spotless Cleanliness: GM/AGM spot checks; leadership walk-throughs; guest ratings.
• Product Consistency & Quality: Checklist tracking; management performance; guest ratings.
• Teamwork: Management performance and collaborative atmosphere.

Qualifications & Requirements

• Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Can-do attitude; positive and willing to learn.
• Ability to follow guidelines and procedures; handle pace and pressure well.
• Effective listening, conflict resolution, and clear communication skills.
• Hospitality and guest service orientation.
• Age 18 or older; ability to work a varied schedule including evenings, nights, weekends and holidays.
• Clock-in/out discipline; adhere to break times and provide adequate notice for call-outs.

Physical Working Demands & Working Environment

The following are representative of the physical requirements and environment:

• Stand or remain stationary for long periods (3-4 hours); type on computers and operate office equipment; perform data entry.
• Lift and transport supplies up to 25 pounds; move throughout the hotel and rooms.
• Read and observe details at close and long range; moderate noise level with active communication among staff.

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

What We Offer / What’s in It for You?

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance (available after 30 days for full-time team members)

About MCR

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006; offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• Portfolio of 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities.
• Over 7,000 team members; operates hotels under multiple major brands.
• Recognized for innovation and outstanding partnerships in the travel industry.