Brusselshotelsassociation is hiring: Night Auditor in Welcome

Responsibilities:

1. Welcoming guests and instantly making them feel at ease.
2. Register guests according to local guidelines.
3. Respond to guest requests and handle guest problems and complaints.
4. Ensure correct invoicing and guest payments.
5. Fulfill administrative tasks like reporting, responding to calls & emails.
6. Assist guests with luggage and packages.
7. Monitor people entering the building and report any suspicious activity.
8. Welcome and acknowledge guests according to company standards.
9. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
10. Ensure rates match market codes and document exceptions.
11. Verify/adjust billing for guests & secure payment.
12. Communicate to appropriate staff when guests are waiting for an available room.
13. Advise guests of messages.
14. Clear departures in the computer system.
15. Coordinate with Housekeeping to track room status and guest concerns.
16. File guest paperwork or documentation.
17. Prepare daily reports for hotel management.
18. Operate telephone switchboard station.
19. Run and check daily reports, contingency lists, and credit card authorization reports.
20. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.
21. Anticipate and address guests' service needs; assist individuals with disabilities; supply guests with directions and information.
22. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
23. Thank guests with genuine appreciation.
24. Count and secure bank at beginning and end of shift.
25. Host guests for Food & Beverage outlets, Wellness, meetings, and (social) events.
26. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
27. Ensure uniform and personal appearance are clean and professional.
28. Maintain confidentiality of proprietary information; protect company assets.
29. Speak using clear and professional language; answer telephones using appropriate etiquette.
30. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
31. Ensure the safety and security of all hotel guests, team members, and property.
32. Stay alert during their entire shift to screen for security. As the first point of contact with people entering the building, look out for suspicious activity and may check for identification or ask visitors to log in.
33. Notify Loss Prevention/Security of any reports of theft.
34. Comply with quality assurance standards.
35. Provide feedback to superiors regarding staffing levels, and department-specific situations to ensure that guest service, operational needs, and financial objectives are met.
36. Perform other reasonable job duties as requested by Supervisors.

Type: Front Office

Contract: CDI

Language Requirements:

• Excellent Communication Skills.
• Ability to Serve Client's Needs.
• Consistent display of impeccable ethics.
• Customer service-oriented.
• Problem solver.
• Positive approach.
• At least 1 year of relevant work experience in Front Office.
• Fluent in English and Dutch and/or French; any other language is considered an asset.
• Exceptional interpersonal skills.
• Team player.
• Good knowledge of all MS Office applications; knowledge of Opera is a plus.
• Open-minded and flexible in the duties.
• Eligibility to work in Belgium.
• Internationally experienced.
• Affinity with a more refined lifestyle.