Spirehotels
Overview
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
Hotel Fera Anaheim, a DoubleTree by Hilton, 100 The City Drive S, Orange, CA 92868, USA
Responsibilities
- Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
- Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
- Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
- Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
- Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
- Resolve guest concerns with attentive service recovery
Physical Demands
- Ability to lift, carry, push or pull 10 lbs
- Primarily standing for majority of shift
- Standing and moving about in the guest services and restaurant/bar areas throughout the shift
Qualifications
Education
- High school diploma or its equivalent
Experience
- Hotel experience preferred
- 1-year experience as a Guest Services Agent required
- Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
- Basic mathematical skills to prepare financial reporting
- Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel
- CPR/First Aid Certification
- Previous experience with ONQ is a plus.
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.