Messenger Courier Job at Exela Enterprise Solutions in Capitol Heights

Overview

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. Exela serves more than 4,000 customers across 50 countries, including over 60% of the Fortune 100, with solutions spanning finance & accounting, human capital management, and legal management. Exela operates with a cloud-enabled platform and a configurable stack of automation modules, employing 17,500+ people in 23 countries to deliver end-to-end digital journey support.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection including short-term insurance. A 401(k) retirement savings plan is available for eligible employees, with access to financial wellness resources and retirement planning services.

Military Hiring

Exela welcomes applicants from all backgrounds, including transitioning service members, veterans, reservists, National Guard members, military spouses, and family members. Individuals will be considered regardless of military rank or specialty.

Role Summary

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, addressing inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.

Customer Service Rep – Role Details

About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will batch documents, key data from source documents, and verify entries in a timely and efficient manner.

Essential Job Responsibilities:

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations to ensure timely completion.
• Perform verification tasks, check for accuracy, and identify errors.
• Make corrective entries as indicated by verification results or warnings.
• Troubleshoot data problems and escalate issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in developing production formats and keying procedures, contributing to process improvement.
• Maintain a high level of safety awareness and report potential hazards to supervisors.
• Adhere to security and privacy policies to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability.
• Work in various environments including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to dust, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting up to 25 lbs. frequently.

Qualifications:

• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus for task accuracy.
• Experience with data entry is desirable.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.

Other notes: High School diploma; 1-2 years experience recommended; knowledge of Google Email and Google Suite. Pay rate starts at $16/hr, with variation based on knowledge, skills, and experience. Bonus opportunities and a full benefits suite may be provided depending on the position.

EEO Statement

Exela is committed to a diverse environment and is an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable laws.

Exela recruiters or representatives will contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We will never ask for payment or to deposit funds during the recruitment process.