Exela Enterprise Solutions
Customer Service Technical Specialist/Billing Assistant
Exela Enterprise Solutions, Chicago, Illinois, United States, 60290
About Exela
Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. Exela serves more than 4,000 customers in 50 countries, including over 60% of the Fortune 100. Our solutions span information management, workflow automation, and integrated communications for finance & accounting, human capital management, and legal management, plus industry-specific solutions for banking, healthcare, insurance, and public sectors. Exela operates with 17,500+ employees across 23 countries and offers cloud-enabled platforms with a configurable stack of automation modules.
Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; commuter benefits; supplemental income protection; and a 401(k) retirement plan with access to financial wellness resources and retirement planning services.
Military Hiring:
Exela seeks applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses and their families. Individuals will be considered no matter their military rank or specialty.
Job Description As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Customer Service Representative — Role Overview As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will batch documents, key data from source documents, and verify the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities
Batch documents and organize them for data entry processing.
Enter data from source documents into automated systems accurately and efficiently.
Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
Perform verification tasks, checking for accuracy and identifying errors.
Make corrective entries as indicated by verification results or other warnings.
Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
Operate peripheral equipment as part of the data entry process.
Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to dust, dirt, toner, and ink.
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications
High school diploma or equivalent.
Proficiency in reading, writing, and speaking English.
Ability to work at a computer for extended periods.
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
Close vision and ability to focus are necessary for performing tasks accurately.
Experience with data entry is desirable.
Ability to engage in repetitive motion activities like twisting, bending, and climbing.
Previous experience with data entry is advantageous.
Additional Information High School diploma
1-2 years experience recommended
Customer Service skills; Knowledge of Google email and suite
The pay rate for this position starts at $16 per hour; base pay may vary based on knowledge, skills, and experience. Bonus opportunities may be provided, in addition to a full range of benefits, dependent on the position offered.
EEO Statement Exela is committed to a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or deposit requests during the recruitment process.
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Health & Wellness
We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; commuter benefits; supplemental income protection; and a 401(k) retirement plan with access to financial wellness resources and retirement planning services.
Military Hiring:
Exela seeks applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses and their families. Individuals will be considered no matter their military rank or specialty.
Job Description As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Customer Service Representative — Role Overview As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will batch documents, key data from source documents, and verify the correctness of entries in a timely and efficient manner.
Essential Job Responsibilities
Batch documents and organize them for data entry processing.
Enter data from source documents into automated systems accurately and efficiently.
Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
Perform verification tasks, checking for accuracy and identifying errors.
Make corrective entries as indicated by verification results or other warnings.
Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
Operate peripheral equipment as part of the data entry process.
Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to dust, dirt, toner, and ink.
Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications
High school diploma or equivalent.
Proficiency in reading, writing, and speaking English.
Ability to work at a computer for extended periods.
Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
Close vision and ability to focus are necessary for performing tasks accurately.
Experience with data entry is desirable.
Ability to engage in repetitive motion activities like twisting, bending, and climbing.
Previous experience with data entry is advantageous.
Additional Information High School diploma
1-2 years experience recommended
Customer Service skills; Knowledge of Google email and suite
The pay rate for this position starts at $16 per hour; base pay may vary based on knowledge, skills, and experience. Bonus opportunities may be provided, in addition to a full range of benefits, dependent on the position offered.
EEO Statement Exela is committed to a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable laws.
Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or deposit requests during the recruitment process.
#J-18808-Ljbffr