Gold's Gym is hiring: Fitness Service Manager in Los Angeles

Gold’s Gym SoCal and its associated clubs are on an exciting growth trajectory and seek a driven Fitness Service Manager to lead our team in delivering exceptional service and driving revenue through sales expertise. As a vital part of our team, you'll harness your deep understanding of our products and programs to foster a community dedicated to health, productivity, and enjoyment.

Overview

Be a key leader at Gold’s Gym SoCal, guiding the service team to deliver outstanding member experiences, drive sales performance, and meet or exceed department goals.

Responsibilities

• Encouraging members to take advantage of our diverse fitness offerings and inspiring team members to do the same.
• Building and leading a high-performing membership team aligned with company initiatives.
• Ensuring project and department milestones are met within approved budgets.
• Enforcing club rules and policies while promoting proper procedures.
• Providing feedback to the General Manager on performance gaps and making hiring recommendations.
• Managing personal training sales generation and monitoring key metrics.
• Training staff to generate leads and new business.
• Conducting regular meetings with direct reports to review performance and offer guidance.
• Serving as manager-on-duty as needed to resolve member concerns.

Mandatory Qualifications

• Proficiency in personal training techniques and sales.
• Strong business judgment and analytical skills.
• Effective leadership, communication, and team-building abilities.
• Bachelor's degree preferred.
• Current CPR Certification and National Certification as a Personal Trainer.
• Ability to lift up to 35 lbs, stand for extended periods, and maintain a professional demeanor.
• 5-10 years of multi-unit management experience in sales-driven environments.
• Proven track record of translating strategy into actionable initiatives that drive results.
• Willingness to travel between club locations.
• Fitness Certification from a recognized authority.
• Preferred BA or BS degree, particularly in a sales-related field.
• Bilingual Preferred

Benefits

• Engage in a vibrant work environment surrounded by amazing individuals.
• Unlock bonus and commission opportunities based on your sales performance.
• Enjoy a comprehensive benefits package, including a John Hancock 401k and Aflac Supplemental Insurance Options.
• Receive free gym memberships and discounts.
• Explore opportunities for growth within our organization.

About Gold’s Gym

Gold’s Gym SoCal and its affiliated clubs are committed to diversity and inclusivity. We celebrate everyone and provide equal opportunities for all employees, applicants, vendors, and members. We base employment decisions on merit, competence, performance, and business needs, without discrimination based on race, color, religion, age, disability, or any other protected status.