Vetpartners is hiring: Office Manager in Blue Springs

Overview

AniMed Animal Hospital is hiring a full-time Office Manager to lead the front office team and ensure a smooth, welcoming experience for clients. This role sets the tone for each visit and maintains daily hospital flow. We seek a strong leader with excellent communication, a commitment to outstanding client service, and a passion for animal care in a fast-paced environment.

What to Expect / Benefits

• All the benefits you deserve — medical, dental, vision, retirement for full-time employees
• Paid time off — take the time you need to recharge
• Employee pet discount — because pets are family
• 401(k) with a generous company match — invest in your future while caring for pets today

Salary: $20 - $21 per hour, determined by candidate's skills, experience, and qualifications.

Schedule: Full-time, averaging 30–40 hours per week. Hospital hours: Monday–Friday 8:00 AM–6:00 PM; Saturday 8:00 AM–12:00 PM.

Overview

The Office Manager is responsible for managing the administrative and operational functions of the veterinary office or hospital. This role includes overseeing staff, handling client relations, and ensuring the clinic runs efficiently and effectively. It requires strong leadership, organizational, and administrative skills to maintain a smooth and compliant practice.

Responsibilities

• Supervise and support non-DVM staff, including receptionists and other support personnel.
• Conduct performance evaluations, provide feedback, and address staffing issues or conflicts.
• Contribute to staff meetings and decision-making related to clinic operations.
• Collaborate with veterinarians and other staff to support clinic goals and improve service delivery.
• Client Service & Marketing
  • Perform CSR / front desk duties in a dual role as Office Manager and CSR as needed.
  • Oversee client interactions to ensure high levels of customer service and satisfaction.
  • Handle client inquiries, complaints, and concerns with professionalism and empathy.
  • Own and execute marketing strategies to promote client retention and attract new clients.
  • Complete client reminder calls for due, overdue, and lapsed clients.
  • Coordinate community outreach and educational events to enhance the clinic’s presence and reputation.
• Administrative & Operational Oversight
  • Manage office operations, including appointment scheduling, client records, and administrative paperwork.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
  • Develop, implement and enforce office policies and procedures to ensure smooth operations and regulatory compliance.
• Inventory & Facility Management
  • Ensure cleanliness and organization of the clinic, including maintaining and overseeing equipment and facilities.
• Ensures compliance with applicable company policies and standards.

Qualifications

• Reliable, punctual, and committed to maintaining high standards of facility upkeep.
• Positive attitude and strong problem-solving skills.
• High school diploma or equivalent; additional education in business management, veterinary technology, or related field is a plus.
• Previous experience in office management or supervisory role within a veterinary or medical setting is required.
• Knowledge of veterinary office procedures, including medical records and client interactions, is preferred.
• Proficiency in office software, phone systems, PIMS, including scheduling, billing, and record-keeping is preferred.
• Strong leadership and team management skills with the ability to motivate and guide staff.
• Effective communication and interpersonal skills for interacting with clients, staff, and vendors.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift up to 25 lbs. individually and over 50 lbs. with a team lift. Must bend, squat, sit, and stand as needed, possibly for long periods.

About AniMed Animal Hospital

We are a full-service animal hospital treating dogs, cats, birds, reptiles, and small mammals. As pet owners ourselves, we know how important your pet’s health is to you. We are committed to providing compassionate care for all of our patients.