Office Manager Job at Animed Animal Hospital in Blue Springs

Overview

AniMed Animal Hospital is hiring a full-time Office Manager to lead the front office team and ensure a smooth, welcoming experience for our clients. This role helps set the tone for each visit and maintains the daily flow of the hospital. We are looking for a strong leader with excellent communication skills, a commitment to outstanding client service, and a passion for animal care in a fast-paced environment.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve — medical, dental, vision, retirement for full-time employees
• Paid time off — take the time you need to recharge
• Employee pet discount — because we know your pets are family, too
• 401(k) with a generous company match to help you invest in your future while you care for pets today

Salary: $20 - $21 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position averaging 30–40 hours per week. Our hospital is open Monday through Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 12:00 PM.

Responsibilities

• Staff Leadership & Team Management
  • Supervise, and support non-DVM staff, including receptionists, and other support personnel.
  • Conduct performance evaluations, provide feedback, and address staffing issues or conflicts.
  • Contribute to staff meetings and to decision-making processes related to clinic operations.
  • Collaborate with veterinarians and other staff members to support clinic goals and improve service delivery.
• Client Service & Marketing
  • Perform CSR / front desk duties in a dual role as Office Manager and CSR as needed.
  • Oversee client interactions to ensure high levels of customer service and satisfaction.
  • Handle client inquiries, complaints, and concerns with professionalism and empathy.
  • Own and execute marketing strategies to promote client retention and attract new clients.
  • Complete client reminder calls for the hospital, including coming due, overdue, and lapsed clients.
  • Coordinate community outreach and educational events to enhance the clinic's presence and reputation.
• Administrative & Operational Oversight
  • Manage office operations, including appointment scheduling, client records, and administrative paperwork.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
  • Develop, implement and enforce office policies and procedures to ensure smooth operations and regulatory compliance.
• Inventory & Facility Management
  • Ensure the cleanliness and organization of the clinic, including maintaining and overseeing equipment and facilities.

Qualifications

• Reliable, punctual, and committed to maintaining high standards of facility upkeep.
• Positive attitude and strong problem-solving skills.
• High school diploma or equivalent; additional education in business management, veterinary technology, or a related field is a plus.
• Previous experience in office management or a supervisory role within a veterinary or medical setting is required.
• Knowledge of veterinary office procedures, including medical record-keeping and client interactions is preferred.
• Proficiency in office software, phone systems, PIMS, including scheduling, billing, and record-keeping is preferred.
• Strong leadership and team management skills, with the ability to motivate and guide staff effectively.
• Effective communication and interpersonal skills for interacting with clients, staff, and vendors.

Physical Requirements

• Must be able to lift up to 25 lbs. individually and over 50 lbs. with a team lift. Must be able to squat, bend, sit, and stand when needed and possibly for long periods of time.

About AniMed Animal Hospital

We are a full-service animal hospital treating dogs, cats, birds, reptiles, and small mammals. As pet owners ourselves, we know how important your pet's health is to you. We are committed to providing the most compassionate care for all of our patients.