Night Audit Supervisor Job at Concord Hospitality Enterprises in Miami

Overview

We are hiring a Night Audit Supervisor. The Night Audit Supervisor oversees the nightly operations of the Front Office and Night Audit staffs. Acts as contact person for guests and other hotel departments during the overnight shift.

Responsibilities

• Supervise the night accounting employees; review and verify work, train, schedule, and conduct performance appraisals.
• Reconcile and complete all daily front desk agents’ work.
• Run Find trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Investigate all service and safety issues reported during the shift to find their cause, and provide recommendations to avoid repeated issues. Initiate investigations.
• Write and supervise the creation of incident reports.
• Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
• Check guests in and/or out.
• Operate/handle telephone lines.
• Escort incoming guests to their rooms when feasible.
• Additional duties as necessary and assigned.
• Carry out any reasonable request by Management that is capable of being performed.
• Supervisory skills and abilities.
• Ability to make decisions based on set policies and procedures.
• Oral and written communications skills.
• Good telephone etiquette.

Qualifications and Skills

• Strong supervisory skills and the ability to manage night operations.
• Effective communication skills, both oral and written.
• Ability to multi-task and make decisions in a fast-paced environment.

Benefits

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment and hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are the foundation of our company; we value work-life balance, diversity, and our commitment to exceptional customer service and quality accommodations.

EEO / Equal Opportunity

If you are seeking a position where you can grow and be part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality