Night Guest Attendant Job at Hotel Management and Consulting, Inc. in Yorktown

Overview

Night Guest Attendant at WoodSpring Suites in Yorktown, VA. Hotel Management & Consulting is seeking a positive, professional, and problem-solving Night Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests. This position primarily involves working independently during the overnight shift.

Responsibilities

• Property inspections: Conduct regular physical inspections of the property throughout the night, ensuring safety and security.
• Guest services: Assist with checking in and checking out guests during after-hours, providing excellent customer service and addressing guest needs or concerns.
• Laundry duties: Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area.
• Cleaning and maintenance: Perform cleaning tasks as needed (vacuuming, dusting, sanitizing public areas). Ensure cleaning supplies are stocked and distributed across the property. Prepare rooms that housekeeping was unable to clear during the day shift.
• Emergency procedures: Know and follow property emergency procedures and ensure security needs of the property and guests are met.
• Other duties as assigned.

Benefits and Perks

• Hourly rate: Dependent on experience, $15.00 - $17.00.
• DailyPay access: Flexible pay options to access earnings when needed.
• Benefits: Medical, dental, and vision benefits in addition to the company’s paid time off for full-time employees.
• Employee assistance program: Complimentary benefit for all employees.
• Career growth: Opportunities for advancement within the company for dedicated employees.

Preferred Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements

• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods.
• Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals. We are an equal opportunity employer and comply with applicable laws. We participate in E-Verify where required. We support a drug-free workplace.