Night Audit (Front Desk Night Shift) - Part-Time Job at MHG Hotels in Seymour

Overview

Night Audit (Front Desk Night Shift) - Part-Time at MHG Hotels. This role involves welcoming guests, checking in/out, and ensuring a smooth and secure night operation in the hotel lobby.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verify and adjust billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, review them to communicate to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests and proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night
• Clean and organize the front desk, lobby, and market area when the hotel is quiet

Qualifications / What You Need

• A professional demeanor, a warm and welcoming personality, and the ability to engage easily with others
• Compassionate, genuine care, and desire to understand others
• Ability to create confidence and trust and communicate the right message at the right time
• Comfortable conversing with people from diverse backgrounds and at all organizational levels
• Direct yet tactful communication
• Clear, professional language and appropriate telephone etiquette
• Awareness of undesirable persons on premises
• Clean professional appearance
• Ability to perform other reasonable job duties as requested by Supervisors

Minimum Requirements

The Night Audit role requires standing for long periods, reading and visually verifying information, and handling objects of varying size and weight. Ability to move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.

Benefits

• Incentives $
• Employee Referral Program $
• Paid Time Off
• Paid Vacation (Full-Time)
• Merit Increase $
• 401k with Employer Contribution (Full-Time)
• Medical, Dental, Vision (Full-Time)
• Life Insurance (Full-Time)
• Long-term/Short-term Disability (Full-Time)
• Accident (Full-Time)
• Critical Illness (Full-Time)
• Cross-training Opportunities
• Hotel Room Discounts

Schedule

• Flexible Shifts Available
• Evening/Night
• Weekends
• Part-Time

Company & Compliance

MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203 or email hr@mhghotelsllc.com with “Applicant Accommodation” in the subject line. This contact information is for accommodation requests only.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries
• Hospitality

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