Online Grocery Pick-Up Clerk Job at Kroger in Memphis

Overview

Online Grocery Pick-Up Clerk at Kroger — Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• As an In-Store Grocery Shopper / Online Grocery Pick-Up Clerk, select and gather products for customers’ on-line orders with attention to freshness and quality.
• Initiate and complete the selection process for customers’ on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers’ orders at pick-up time.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section; ensure quality and freshness of items.
• Communicate with customers via portable phone in a professional and timely manner.
• Retrieve customers’ orders from staging locations, ensure order accuracy, and load orders into customers’ cars.
• Provide a positive customer service experience that encourages continued on-line shopping.
• Process orders through the point-of-sale (POS) system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item-location discrepancies and intake issues to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures as required.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a constructive, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we bring diverse teams with a passion for food and people together to feed the human spirit. We strive to create amazing experiences for customers, communities and each other, with food at the heart of it all.

Here, people matter. We aim to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and eager to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career, through Continuing Education programs.
• Opportunities for growth through training programs and diverse career pathways.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Retail

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