Online Grocery Pick-Up Clerk Job at Kroger in Batesville

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Overview

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper: select and gather products for customers' on-line orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
• Scan and bag orders on the go while following all bagging standards.
• Communicate substitutions or exceptions to customers' orders at time of pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Follow directions in the note section and ensure quality and freshness of all items.
• Communicate with customers via a portable phone in a professional and timely manner.
• Retrieve each customer's order from staging locations and ensure order accuracy; load order into customers' cars.
• Provide a positive customer service experience to encourage online shopping.
• Process orders through the point of sale (POS) system and handle substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor; inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures and assist in training new e-Commerce team members.
• Meet or exceed productivity standards; work cooperatively in a fast-paced environment and manage conflict professionally.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to create amazing experiences for our customers, communities and each other, with food at the heart of it all. Here, people matter. We provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and eager to learn, your potential is unlimited.

Apply today to become part of our Kroger family!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling and confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through Continuing Education programs.
• Potential for growth through training programs and diverse career pathways.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Retail

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