Online Grocery Pick-Up Clerk Job at Kroger Mountain View Foods in Decherd

Overview

Join to apply for the Online Grocery Pick-Up Clerk role at Kroger Mountain View Foods.

Responsibilities

• Online Grocery Pick-Up Clerk / In-Store Grocery Shopper selects and gathers products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive for pick up.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or order exceptions to customers at pick-up.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector, store products in optimal temperature zones.
• Read and follow directions in the note section; ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond to calls professionally and timely.
• Retrieve each customer’s order from staging locations and ensure order accuracy; load order into customers’ cars.
• Provide a positive customer service experience that encourages on-line shopping.
• Process orders through the point of sale (POS) system.
• Follow procedures to determine substitutions when items are out of stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of items needing repair.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards; work cooperatively in a fast-paced environment.

Qualifications

Minimum Position Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (counting, addition, subtraction)
• Excellent oral/written communication skills

Desired Previous Experience

• Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Apply today to become part of our Kroger family!

What You’ll Receive From Us

• Comprehensive benefits including medical, dental, vision, and prescription coverage through company plans.
• Flexible scheduling in full- and part-time roles with paid time off, holiday and sick pay based on eligibility and length of service.
• Employee Assistance Program and confidential financial tools and coaching.
• Associate discounts on purchases.
• Tuition reimbursement up to $21,000 over your career.
• Growth opportunities through training programs and diverse career pathways.

Employment type

• Part-time

Seniority level

• Entry level