Lindenwood University is hiring: Online Team Lead, Financial Aid in St Charles

Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the "Quick Apply" page by simply clicking "Next" at the bottom of the page. When you arrive at the "Experience" page, you may upload all desired documents using the upload box labeled "Resume/CV." This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor's (employee, spouse, and dependent) and master's degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday - Friday), and winter break (Dec. 23 - Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy.

JOB TITLE SUMMARY

Job Title: Online Team Manager, Financial Aid

Division: Enrollment and Marketing

Evaluation Group: Staff Administrator

FLSA Status: Exempt

Reports To: Director, Financial Aid

Positions Supervised: Online Financial Aid Advisors

Job Summary

The online team manager, financial aid oversees the timely and accurate processing and awarding of financial aid grants, loans, scholarships, and work programs for a select population. This role also serves as the primary point of contact for students and families, providing skilled advising through multiple communication channels. In addition, the online team manager troubleshoots complex issues and performs select financial aid functions, including SAP monitoring, Professional Judgments, R2T4 calculations, and awarding NCAA Division I Athletic Awards.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Counsels students and parents of assigned population on financial aid eligibility for grants, loans, scholarships, student employment, and payment options
• Monitors progress of FAFSA completion for assigned population
• Initiates outreach to students/parents to provide guidance on completing financial aid requirements
• Provides skilled financial aid advising via email, phone, and virtual platforms
• Maintains contact with students throughout the financial aid cycle to ensure all financial aid funds are in a 'ready to pay' status
• Monitors financial aid applications for assigned population to ensure students are packaged accurately and efficiently
• Performs verifications, resolves C codes, and reviews conflicting information and comment codes to determine the eligibility of financial aid applicants
• Works with students/parents to resolve rejected ISIRs
• Awards financial aid per federal, state, and institutional policies
• Resolves aid processing, certification, and disbursement issues and assists with reconciliation of fund sources
• Identifies and processes financial aid adjustments based on enrollment changes
• Runs Expected Cash Flow reports to manage student receivables
• Performs Return of Title IV (R2T4) funds calculations for withdrawn students
• Monitors select student population for maintaining standards of Satisfactory Academic Progress

Leadership and Strategic Thinking

• Participates in developing financial aid processes, policies, and procedures that improve efficiency and quality of service provided to students
• Works in conjunction with other departments to resolve student aid issues including collaboration with Student Accounts to resolve unpaid student balances
• Assists in preparing for financial aid audits
• De-escalate student issues
• Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
• Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
• Utilizes effective strategies to build collaboration for maximum execution
• Aligns division/department purpose and actions with relevant University initiatives and higher education trends

Employee Management and Development

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University's values
• Recruits, interviews, recommends, welcomes, observes, and monitors performance of department staff
• Sets clear performance expectations and holds employees accountable
• Conducts annual employee evaluations based on evidence, observation, and feedback

Job may require other duties as assigned.

Required Qualifications - An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor's degree
• Minimum of 3 years' financial aid experience, including compliance, award processing, SAP, R2T4, etc.
• 1-2 years' management/supervisory experience preferred

Knowledge, Skills, and Abilities - May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of Title IV regulations and requirements
• Excellent communication, organization, and customer service skills
• Ability to think critically, problem solve, and multitask
• Strong professional integrity and ability to maintain strict confidentiality
• Proficiency with general office software, including Microsoft Office Suite and financial aid systems (COD and NSLDS)

Work Environment - Environmental or atmospheric conditions commonly associated with the performance of this job's functions. Please click here to view Lindenwood University's flexible work designation descriptions.

• Fully Remote
• Occasional evening, weekend work, and travel may be required
• Considerable phone and computer time, utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
• Designated, quiet, distraction-free workspace with reliable, high-speed internet and camera for video calls

Physical Abilities - The physical demands described below are representative of those that must be met by an employee to successfully perform this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for extended time daily
• Ability to sit/stand for extended periods of time
• Regular attendance is a necessary and essential function
• Ability to lift/carry items commonly found in an office setting including, but not limited to, documents, laptops, keyboards, etc.
• Ability to use repetitive wrist, hand, and finger movements to type regularly

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.