Cherner Brothers Auto Sales is hiring: Office Manager in Kensington

JOIN OUR TEAM AT CHERNER BROTHERS AUTO SALES

We’re looking for a driven Office Manager to lead our tag & title operations, manage customer service after the sale, and keep vehicles moving quickly through the reconditioning process. This is a hands-on leadership role in a family-owned dealership where your work directly impacts our customers’ experience. If you’re highly organized, self-sufficient, and thrive on solving problems with urgency, we’d love to meet you.

ABOUT THE COMPANY

At Cherner Brothers Auto Sales, you’re not just finding a job — you’re joining a team with over 50 years of family values, integrity, and customer care. Since 1970, our family-owned dealership has grown by combining hospitality-driven service with operational excellence.

We buy, sell, and finance vehicles, offering customers unique flexibility with retail sales, wholesale, and in-house financing. As we continue to grow, we’re looking for team members who bring urgency, creativity, and a commitment to serving customers at the highest level.

Learn more at: chernerbrothers.com

ABOUT THE ROLE

We are seeking a highly capable Office Manager to oversee all tag and title operations, manage post-sale customer care, and serve as the primary liaison between our dealership and outside shops to push vehicles through the get-ready process. You will also work closely with our lot attendants to keep inventory moving efficiently.

This is not a basic clerical role — it’s a leadership position that requires independence, strong problem-solving skills, and a high sense of urgency. The Office Manager will balance administrative precision with operational follow-through, ensuring both compliance in paperwork and speed in vehicle readiness.

Because we are a small, family-run dealership, this Office Manager position will be hands-on and dynamic. You’ll wear multiple hats: ensuring compliance in documentation, managing customer relationships, keeping vehicles on track for sale, and maintaining smooth office operations.

You will report directly to the Director of Operations and play a central role in keeping our dealership efficient, compliant, and customer-focused.

WHAT YOU’LL DO

Tag & Title Leadership

• Own all tag and title transactions (temp/permanent tags, duplicate titles, dealer registrations, lien releases).
• Maintain strong relationships with the MVA, DMV, and tag/title agencies.
• Proactively follow up with customers and lienholders on outstanding issues.
• Identify and efficiently solve any issues holding up delays in tag and title work.

Customer Service & Post-Sale Support

• Serve as the primary contact for customer issues after delivery.
• Coordinate with local shops and vendors to resolve mechanical or paperwork issues quickly.
• Deliver an experience that leaves customers confident and cared for, even after the sale.

Vehicle Reconditioning / Get-Ready Management

• Act as the primary point person between the dealership and service shops to keep vehicles moving quickly through reconditioning.
• Coordinate with lot attendants to ensure inventory is staged, tracked, and progressing efficiently.
• Identify bottlenecks and implement solutions to keep vehicles front-line ready with minimal delays.

Office Operations & Administration

• Maintain accurate documentation for all inventory and sales.
• Handle lien payoffs and paperwork for retail and Buy Here, Pay Here (BHPH) transactions.
• Oversee office organization, supplies, and front-office professionalism.
• Support the Director of Operations with clerical, accounting, and project-based tasks.
• Supervise workflow of our virtual assistant and lot attendants.

Financial & System Management

• Process BHPH paperwork, customer communications, and collections as needed.
• Ensure inventory management systems and internal records are accurate and up to date.

QUALIFICATIONS

• Proactive problem solver with a high sense of urgency — you don’t wait for issues, you anticipate and resolve them.
• Experienced in tag & title processing (multi-state knowledge preferred; Maryland/DC/VA required) OR incredibly detail oriented and a quick learner.
• Customer-first mindset with excellent communication skills.
• Strong organizational skills and ability to manage multiple priorities under pressure.
• Experience working with or coordinating outside service shops is a plus.
• Computer proficiency (DMS systems, MS Office/Google Suite; social media knowledge a plus).
• Automotive experience strongly preferred; BHPH knowledge is a plus.
• High school diploma or GED required; additional education a plus.
• Bilingual (Spanish/English) highly valued.

SCHEDULE

• Monday – Friday | 8:30 AM – 5:00 PM
• There may be some occasions where you work a Saturday to provide office coverage, and the training schedule will include some Saturdays to get a sense for dealership operations on Saturdays. If the ideal candidate prefers to work Saturdays and take a day off during the week, we can be flexible in this arrangement.

BENEFITS

• Health & dental insurance
• Paid time off, holidays, and sick leave
• 401(k) with annual employer contribution
• Competitive pay
• Employee vehicle discount program
• Career growth opportunities in multiple areas of the dealership