TalentBurst is hiring: Phlebotomy - ENTRY Phlebotomist I in Town of Florida

Overview

PSR Greeter- Entry Level Phlebotomist (Customer Service) — Location: Palm Beach, FL 33414; Shift: 7am – 4pm. This is a patient-facing front desk greeter role performing customer service. The candidate will be trained on performing phlebotomy and must be willing to learn. Prior phlebotomy experience is not required.

Responsibilities

• The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The ENTRY PSR I helps with patient care by greeting them upon arrival and answering questions with care and compassion. The individual will also help maintain the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also be trained on Phlebotomy skills to grow within the company.
• The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure, in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the lobby’s integrity and ensuring that all patients receive the level of service expected.
• Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Maintain required records and documentation. Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public in general, with a willingness to learn new skills.

Job Requirements

• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to learn Phlebotomy skills when there is downtime or breaks that need to be covered.
• Once Phlebotomy skills are obtained, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED — this is critical to the heart of the role.

Education and Experience

• Required Education: High school diploma or equivalent
• Work Experience: Minimum of 1-2 years of client-facing customer service experience REQUIRED (Retail, Home Health Aide, etc.). Prior Phlebotomy experience is NOT required. Keyboard/data entry experience is a must. This is an Entry position into Phlebotomy, so candidates must be willing to learn this skill. If they are only wanting to work in a front desk or greeter position and not willing to learn Phlebotomy, please do not apply.

Additional Job Details

Candidate must have reliable transportation to get to/from the worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, be on time, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination. Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 minute commute window to ensure their ability to travel to/from the site for coverage. This is a “Front of House” role that will also train the candidate on Phlebotomy skills. If your candidate is not willing to learn/perform Phlebotomy, do not submit them.

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