Norm Reeves is hiring: Administrative Assistant in Irvine

Administrative Assistant

A body shop receptionist's duties include greeting and assisting customers, answering phones, scheduling appointments, managing paperwork and records, and acting as a liaison between customers and technicians to provide updates on vehicle repairs. They also handle payments, maintain a clean and organized reception area, and perform other general administrative tasks to ensure smooth shop operations.

Responsibilities

• Greeting customers, determining the nature of their visit, and directing them to the appropriate person or department.
• Answering incoming calls, screening them, and routing them to the correct individual or taking messages.
• Serve as a communication link between customers, estimators, and technicians to keep everyone informed about repair status, timelines, and insurance claims.
• Scheduling: Book appointments for vehicle drop-offs and repairs.
• Paperwork: Assist customers with necessary documents, process repair orders, invoices, and insurance forms.
• Data entry and filing: Accurately record customer information, manage repair orders, and maintain organized files.
• Processing payments: Accept payments from customers (cash, check, or charge) and balance the cash drawer.
• Accounts management: Handle basic accounts payable and accounts receivable.
• Office organization: Keep the reception area clean, tidy, and welcoming for visitors.

Key Skills

• Excellent Customer Service: Providing a positive and helpful experience for customers.
• Strong Communication: Clearly and professionally communicating with customers and the team.
• Organizational Skills: Managing multiple tasks, records, and appointments effectively.
• Computer Skills: Utilizing various software for scheduling, data entry, and record-keeping.

Requirements

• Reliable transportation.
• Willingness to undergo training and stay current on automotive service trends.
• Commitment to maintaining a professional and courteous demeanor when interacting with customers.
• Ability to handle high call volumes and stressful situations calmly and professionally.
• Full-time availability. You\'ll also need to be at least 18 years old.
• Strong communication skills with both Norm Reeves staff and guests.
• Be able to work comfortably both with guests in-person and via phone calls.
• A professional appearance and work ethic.
• Excellent organizational and follow-up skills.
• Ability to multi-task in a fast-paced environment.

What We Offer

• Unlock Your Potential Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself Tuition Reimbursement
• Health and Wellness First Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.