RiseBoro Homecare Inc.
Coordinator, Home Delivered Meals
RiseBoro Homecare Inc., Brooklyn, New York, United States, 11210
Schedule: Monday - Friday, 8:30 am - 4:30 pm
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include:
Answer incoming calls from clients and delivery staff and document calls on the funding source database
Develop and maintain home-delivered meal route sheets
Report and coordinate with Case Management staff regarding daily delivery and coordination of client services
Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;
Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion
Responsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use
Inspect delivery trucks as routes return
Coordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director
Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person
Work with the Director on program planning and development
Represent RiseBoro in community and interagency activities as assigned
Other related duties as required by the Director
COMPETENCIES
Demonstrated customer service experience preferred
Bilingual English/Spanish preferred
Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons
Excellent oral and written communication skills
Excellent organizational skills with attention to detail
Ability to multitask and manage time efficiently in a busy environment
Ability to problem solve as needed
Ability to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need
Ability to be reliable and dependable in completing work duties
Excellent interpersonal skills with the ability to maintain positive relationships
A creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team
Proficient with Microsoft Office Suite required, with the ability to learn database maintenance
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION and EXPERIENCE
Associate’s degree and one year of social service, customer service, or related experience
High School Diploma or equivalent with at least two years of social service, customer service, or related experience
Qualifications
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Director, the Coordinator is responsible for maintaining contact with Home Delivered Meals (HDML) clients and the delivery teams to ensure meals are delivered and service is coordinated with case management and case coordination staff. Specific duties and responsibilities include:
Answer incoming calls from clients and delivery staff and document calls on the funding source database
Develop and maintain home-delivered meal route sheets
Report and coordinate with Case Management staff regarding daily delivery and coordination of client services
Maintain client files, including documenting any client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns;
Verify route app data uploaded to the funding source database, responsible for entering data from the route sheet into the database if the mobile app was not used on any given occasion
Responsible for reviewing route sheet documentation of delivery, no answers, and the date and time of return, as well as verifying the employee signature when a route sheet is in use
Inspect delivery trucks as routes return
Coordinate with the drivers and deliverers in the field to handle emergencies or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director
Prepare suggested contribution letters and count and record contribution receipts with the program bookkeeper or designated staff person
Work with the Director on program planning and development
Represent RiseBoro in community and interagency activities as assigned
Other related duties as required by the Director
COMPETENCIES
Demonstrated customer service experience preferred
Bilingual English/Spanish preferred
Possess a genuine concern for helping with the physical, mental, and emotional needs of older persons
Excellent oral and written communication skills
Excellent organizational skills with attention to detail
Ability to multitask and manage time efficiently in a busy environment
Ability to problem solve as needed
Ability to be adaptable and flexible with an assigned work schedule i.e. shift extended/adjusted due to emergency or program need
Ability to be reliable and dependable in completing work duties
Excellent interpersonal skills with the ability to maintain positive relationships
A creative self-starter with a positive attitude and the ability to work independently and collaboratively in a team
Proficient with Microsoft Office Suite required, with the ability to learn database maintenance
Commitment to RiseBoro’s mission, vision, and values
Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION and EXPERIENCE
Associate’s degree and one year of social service, customer service, or related experience
High School Diploma or equivalent with at least two years of social service, customer service, or related experience
Qualifications
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.