Texas.gov - State of Texas Official Website is hiring: Receptionist in Richmond

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Overview

Functional Title: Receptionist
Job Title: Receptionist I
Agency: Health & Human Services Comm
Department: Switchboard
Posting Number: 8866
Closing Date: 11/07/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-A-09
Salary Range: $2,481.75-$3,404.91
Pay Frequency: Monthly
Shift: Day
Additional Shift: Evenings (Second)
Telework:
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Richmond State Supported Living Center
Job Location City: RICHMOND
Job Location Address: 2100 PRESTON
Other Locations:
MOS Codes: 0100,0111,0170,3372,15P,3F5X1,42A,56M,741X,8A200,PERS,RP,SN,Y N,YNS

Responsibilities

Performs routine work operating a telephone switchboard or console and receptionist duties. Responsibilities include placing, answering, and transferring local and long-distance calls; receiving visitors; and providing general information. Work requires the ability to interact harmoniously with individuals, their families, and staff. Works under moderate supervision with limited latitude for initiative and independent judgment. May require extended hours until the incoming switchboard employee relieves coverage; may require early arrival to provide coverage; may work alone; and may fulfill other duties as assigned. Hours: Saturday/Sunday 8:00am-4:00pm; Monday – Friday 6am-2pm/2pm-10pm. Overtime and holiday work may be needed. Shift may vary based on facility needs.

Essential Job Functions (EJFs):

• Attend work on a regular basis and follow shift schedules or rotating schedules, with possible extended shifts or overtime per agency policy.
• Communicate clearly and respond quickly and calmly in emergency situations; provide exceptional customer service.
• Answer and transfer calls on the switchboard; respond to medical, fire, and weather emergencies as required.
• Assist the general public, staff, and parents/guardians with information and passes as needed.
• Distribute lost funds from vending machines to staff and clients as applicable.
• Assist applicants with applying and distributing applications as appropriate.
• Log TEX-AN and long-distance calls; complete fire drill and medical emergency reports; support disaster response/COOP activities as needed.
• Provide clerical support to Security and Risk Management as needed.

Qualifications

Knowledge, Skills and Abilities (KSAs): Experience as a switchboard or console operator or receptionist; experience handling money; ability to work a flexible schedule; working knowledge of Microsoft Office (Word, Excel, Outlook); experience with adding machines, fax, printers/copiers, and other office equipment.

• Registrations, Licensure Requirements or Certifications: None
• Initial Screening Criteria:
• Graduation from an accredited high school or GED
• Experience as a switchboard and receptionist
• Some experience handling money
• Ability to work a flexible schedule
• Experience providing exceptional customer service
• Clerical and computer experience

Additional Information

• Applicants must pass fingerprint background check, pre-employment drug screen, and registry checks including CANRS, Nurse Aide, Medication Aide, and LEIE.
• Males age 18–25 must be registered with Selective Service.
• All State Supported Living Center Employees are subject to Random Drug Testing.
• Flexibility in work hours may be required; may work overtime, weekends, and holidays.
• All applicants must be at least 18 years old to be considered for employment at a state-operated facility.
• Review Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

ADA and Pre-Employment

ADA Accommodations: HHSC and DSHS agencies provide reasonable accommodation during hiring. For assistance, contact the HHS Employee Service Center at 1-888-894-4747. If accommodation is needed for interviews, notify the scheduler.

Pre-Employment Checks and Work Eligibility: Some program areas require background and other checks. HHSC uses E-Verify. Bring I-9 documentation on day one.

Telework

This position may be eligible for telework. All HHS positions are subject to state and agency telework policies and supervisor discretion.