Customer Service Job at David's Bridal in Westwood

Overview

David’s Bridal is hiring a Customer Service Representative (CSR). The CSR is responsible for interacting with customers with a friendly, positive, authentic, empathetic, and professional approach to deliver a Five-Star Customer Service Experience. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store provides an excellent customer experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, via virtual chats, and in person; adapt communication style to solve problems and resolve conflicts.
• Use systems to manage customer flow and deliver a Five-Star Customer Service experience.
• Maintain service vows: Be Prepared, Welcoming, meet needs, and assist all customers, including operational tasks and meeting emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to store-wide Five-Star performance.
• Address customer concerns proactively; escalate and partner with leadership when needed.
• Explain how alterations contribute to perfecting the dress for events, in partnership with Alterations; promote alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience and adhere to the Dress Code policy.
• Respond promptly to customer questions with product and service information.
• Build and maintain relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management, processing orders, receiving, and ensuring first-quality standards for merchandise.
• Support cash wrap processes and handle transactions accurately to make customers feel celebrated.
• Assist with sales promotions and visual updates.
• Other duties as assigned.

Physical Demands

• Stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; communicate with customers.
• Occasionally lift up to 25 pounds; ability to see up close and at a distance; use computers and devices for long periods.

Education & Credentials

• High school diploma or equivalent; 1-2 years of retail experience in apparel, service, or a specialty store is acceptable.

Part-Time Benefits Include

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program
• Identity theft protection discounts
• Home and auto insurance discounts
• Mobile discounts
• MetLife Hyatt Legal Plans
• Pet insurance

We promote diversity, equity and inclusion and encourage applications from all qualified candidates. For accommodation inquiries, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: This description highlights the general nature and level of work; actual duties and responsibilities may vary. Starting pay varies by position, location, training, and experience. The base pay range of $16-19/hr is posted for the state of the posting and may not apply elsewhere. This description does not imply a guarantee of compensation at the high end of the range.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Retail