Customer Service Specialist Job at Rollins, Inc. in Austin

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Overview

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position offers an opportunity to help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and a commitment to accuracy in a fast-paced environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental, and vision coverage for you and your family, competitive pay, and a 401(k) plan. You’ll also have opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. No industry experience is required to start building your career. Plus, pests keep coming back, making our industry recession-resistant.

Ready to start a career with staying power? Apply now!

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert, ensuring every customer has the best in pests experience. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll coordinate service, resolve issues, and support overall satisfaction to help your branch grow its customer base.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigate Windows-based & Web-based systems to track routes and optimize schedules—training provided!
• Use your training to schedule appointments efficiently, minimizing drive time, and recommend alternative routes when needed.
• Identify customer concerns through active listening and probing questions.
• Maintain accurate customer information in the database, including call details, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance initiatives.
• Safeguard customer privacy and proprietary information.

We Offer…

• Competitive earnings starting at $19 to $21 per hour
• Comprehensive benefits including medical, dental, vision, maternity, & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarships
• Industry-leading, comprehensive training program

Why Orkin?

• Opportunity in a reliable, recession-resistant industry
• Service-oriented mindset to build customer loyalty and trust
• Responsibility and accountability
• Team-oriented environment
• Opportunity for growth and leadership development
• Company support for community involvement
• Values: Safety, Professionalism, Empathy, Integrity, Innovation

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in software and web applications
• Proficient in Microsoft Office
• Strong attention to detail and follow-through
• Ability to prioritize and manage time effectively

Work Environment

Must meet physical requirements and perform duties safely, with or without accommodations:

• Comfortable sitting at a desk, working with a computer, keyboard, telephone, and office equipment
• Ability to lift and/or move up to 25 pounds regularly

Orkin is an Equal Opportunity Employer, supporting Protected Veterans and Individuals with Disabilities.

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