FirstService Residential Careers
Front Desk Attendant
FirstService Residential Careers, Minneapolis, Minnesota, United States, 55400
Description
Job Overview:
The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicate issues, concerns, events to the Community Manager regarding daily activities of the property. The h ours are Saturday and Sunday 8:00am - 4:00 pm
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Accountability for servicing customers with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor. Functions and Responsibilities of Building Attendant:
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed. Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors , contractors . Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner. M ai n ta i n a c al m a n d pl e a s a n t p e r s o nalit y i n al l t y p es o f s itu a ti o n s a n d c r e a t e g r e a t c u s t o m e r s e r v ic e ou t co m e s . I n t e r a c t s w i t h r e s i d e n t s , g u e s t s an d f e ll o w t e a m m e m b e r s w it h t a c t a n d co u r t e s y. Record amenities reservations Input parcels and deliveries into the Connect package tracking program. Monitor package room. Organize/maintain the package room. Contact residents if they receive perishables or if their package has been in the Package Room for more than three days. Log all relevant information and events that happen during your shift Monitor security cameras, watch for any rule violations, and file appropriate reports Assess all situations accordingly and contact after- hours on call when necessary Be knowledgeable of the Rules and Regulations and take appropriate action if any deviations are observed. Monitor guest parking and maintain violation log Read all the previous day's logs and memos and stay informed of events happening at the property. Adheres to prescribed standard operation procedures covering all aspects of residential operations. Communicate any important issues to the Community Manager Manage any special projects assigned to you by the Community Manager Other duties may be assigned as necessary to provide seamless and excellent experience for o ur internal and external clients. Follow safety procedures and maintain a safe work environment. Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned Skills & Qualifications:
High School diploma Associate or bachelor's degree (Preferred) Background in service industry or customer service field Excel, Outlook, and Word experience Knowledge of customer service principles and practices Customer service focused and understands the value of a smile Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities Collaborative attitude and team player but also must have the ability to work independently Exceptional interpersonal skills Computer literacy with knowledge of office software Exceptional phone etiquette Knowledge of basic administrative duties and organization skills Ability to multi-task and prioritize duties Exceptional communication skills - verbal and written Attention to detail and accuracy Highly organized and detailed-oriented Problem solving skills Able to take direction Reliable, punctual, and discreet Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Sitting at a desk for extended periods of time Working at a computer throughout the day (keyboard and mouse use) Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions. A bility to lift to 30 pounds Bending down Perform occasional light cleaning tasks.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs .
Compensation : $19 an hour
Disclaimer:
Th e a b o v e i n f o rmat i o n i n t hi s d es c r i pti o n h a s be e n d e s ig n e d t o i n di c a t e t h e ge n e r a l n at u r e a n d l e v e l o f w o r k p e r f o r m e d b y e m p lo y e e s w i t h i n t hi s c l a s s if i cat i o n . I t i s n o t d e s ig n e d t o co nta i n o r b e i nt e r p r e t e d a s a co m p r e h e n s i v e i n v e n to r y o f al l d u t i e s , r e s p o n s i bi l it i e s , a n d q ualif i c at i o n s r e qu i r e d o f e mpl o y ees as s ig n e d t o t h i s j ob . Th i s i s n o t a n al l -i n cl u s i v e jo b d e s c ript i o n ; t h e r e fo r e, m an a g e m e n t h a s t h e r i g h t t o a s s ig n o r r e a s s ig n s c h e du l e s , d ut i e s , a n d r e s p o n s i bi l it i es t o t hi s j o b a t a n y ti m e .
Job Overview:
The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. Communicate issues, concerns, events to the Community Manager regarding daily activities of the property. The h ours are Saturday and Sunday 8:00am - 4:00 pm
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Accountability for servicing customers with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor. Functions and Responsibilities of Building Attendant:
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed. Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors , contractors . Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner. M ai n ta i n a c al m a n d pl e a s a n t p e r s o nalit y i n al l t y p es o f s itu a ti o n s a n d c r e a t e g r e a t c u s t o m e r s e r v ic e ou t co m e s . I n t e r a c t s w i t h r e s i d e n t s , g u e s t s an d f e ll o w t e a m m e m b e r s w it h t a c t a n d co u r t e s y. Record amenities reservations Input parcels and deliveries into the Connect package tracking program. Monitor package room. Organize/maintain the package room. Contact residents if they receive perishables or if their package has been in the Package Room for more than three days. Log all relevant information and events that happen during your shift Monitor security cameras, watch for any rule violations, and file appropriate reports Assess all situations accordingly and contact after- hours on call when necessary Be knowledgeable of the Rules and Regulations and take appropriate action if any deviations are observed. Monitor guest parking and maintain violation log Read all the previous day's logs and memos and stay informed of events happening at the property. Adheres to prescribed standard operation procedures covering all aspects of residential operations. Communicate any important issues to the Community Manager Manage any special projects assigned to you by the Community Manager Other duties may be assigned as necessary to provide seamless and excellent experience for o ur internal and external clients. Follow safety procedures and maintain a safe work environment. Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned Skills & Qualifications:
High School diploma Associate or bachelor's degree (Preferred) Background in service industry or customer service field Excel, Outlook, and Word experience Knowledge of customer service principles and practices Customer service focused and understands the value of a smile Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities Collaborative attitude and team player but also must have the ability to work independently Exceptional interpersonal skills Computer literacy with knowledge of office software Exceptional phone etiquette Knowledge of basic administrative duties and organization skills Ability to multi-task and prioritize duties Exceptional communication skills - verbal and written Attention to detail and accuracy Highly organized and detailed-oriented Problem solving skills Able to take direction Reliable, punctual, and discreet Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Sitting at a desk for extended periods of time Working at a computer throughout the day (keyboard and mouse use) Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions. A bility to lift to 30 pounds Bending down Perform occasional light cleaning tasks.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs .
Compensation : $19 an hour
Disclaimer:
Th e a b o v e i n f o rmat i o n i n t hi s d es c r i pti o n h a s be e n d e s ig n e d t o i n di c a t e t h e ge n e r a l n at u r e a n d l e v e l o f w o r k p e r f o r m e d b y e m p lo y e e s w i t h i n t hi s c l a s s if i cat i o n . I t i s n o t d e s ig n e d t o co nta i n o r b e i nt e r p r e t e d a s a co m p r e h e n s i v e i n v e n to r y o f al l d u t i e s , r e s p o n s i bi l it i e s , a n d q ualif i c at i o n s r e qu i r e d o f e mpl o y ees as s ig n e d t o t h i s j ob . Th i s i s n o t a n al l -i n cl u s i v e jo b d e s c ript i o n ; t h e r e fo r e, m an a g e m e n t h a s t h e r i g h t t o a s s ig n o r r e a s s ig n s c h e du l e s , d ut i e s , a n d r e s p o n s i bi l it i es t o t hi s j o b a t a n y ti m e .