Colorado State University
The Hub for Student Services Counselor
Colorado State University, Fort Collins, Colorado, us, 80523
Posting Detail Information
Working TitleThe Hub for Student Services Counselor
Position LocationFort Collins, CO
Work LocationPosition qualifies for hybrid/in-office work
Research Professional PositionNo
Posting Number202501301AP
Position TypeAdmin Professional/ Research Professional
Classification TitleProf/Indiv Contrib I
Number of Vacancies
Work Hours/Week40
Proposed Annual Salary Range$46,000- $50,000
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)
Explore the additional perks of working at CSU here.
For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .
Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on10/06/2025
Description of Work Unit
The Hub for Student Services is a department operating within the Division of Enrollment & Access, along with the Office of Admissions, the Office of Financial Aid, and the Office of the Registrar. The Hub is a fast-paced environment that provides students with one location for integrated support for housing and dining services, student records, registration, financial aid, billing, payments, and tuition classification. The Hub staff are cross-trained and provide holistic, student-centered support across this broad set of enrollment services via phone, email, and in person. While the content base of information provided to students is broad, the function of The Hub for Student Services is focused on student-centered customer service.
Position Summary
Reporting to the Assistant Director for Operations, The Hub Counselor's primary role is to communicate with students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, tuition classification/residency, student records, course registration, and on-campus housing and dining services. Success in this role requires the ability to work in a fast-paced environment, a willingness to be flexible and strong critical thinking skills.
In working with constituents, Counselors must demonstrate strong customer service skills including efficiency, accuracy, organization, and tact. This position also works with the supervisor on office outreach and communication efforts, including participating in outreach events on and off-campus.
This full-time position is based on the CSU Fort Collins campus and offers a hybrid work model, with a mix of remote and in-office work.
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.
If hired for this position, your fingerprints will be submitted to the Colorado Bureau of Investigation and the Federal Bureau of Investigation.
Required Job Qualifications
A bachelor's degree and at least one year of professional work experience providing counseling and/or assistance in customer service environment. Similar experience as a student employee may be considered.
Strong written communications skills, as demonstrated by submitted application materials and the ability to interpret and explain information. Must be highly motivated, focused, and results oriented.
Experience providing excellent customer service by relaying information accurately and in a courteous, concise and approachable manner. Ability to use judgment, discretion, and decision-making skills in dealing with sensitive and confidential issues.
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.
Preferred Job Qualifications
Work experience in one or more of the functional areas of an integrated student services office, i.e. Office of Financial Aid, Student Billing, Housing and Dining Services or the Office of the Registrar.
Proficiency in multiple languages such as Spanish and American Sign Language.
Knowledge of Colorado State University including institutional and unit policies and procedures.
Experience and knowledge working with systems such as Ellucian Banner, WaitWell, Mitel, Helpspot or Ivy.ai.
An understanding of theLand-Grant Mission (https://landacknowledgment.colostate.edu/) of Colorado State University
Essential Duties
Job Duty CategoryCounseling
Duty/Responsibility
The Hub counselors will counsel students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, student records, course registration, and on-campus housing and dining services.
Counseling will occur via several modalities; in-person, email and phone.
The Hub counselors will also serve as a student service resource for general university information including providing appropriate referrals for campus resources beyond the scope of The Hub services.
Percentage Of Time50
Job Duty CategoryTraining
Duty/Responsibility
The Hub Counselors will adhere to a structured training schedule throughout the year, designed to enhance, among other things, cultural competence, student readiness, and inclusivity.
This training program emphasizes continuous learning to ensure counselors are well-versed in all services offered by The Hub and those provided in collaboration with partner offices.
Additionally, The Hub Counselors must stay up to date with all relevant departmental, institutional, state, and federal policies and procedures.
Percentage Of Time25
Job Duty CategoryCross-departmental collaboration and partnerships
Duty/Responsibility
Collaborate and build relationships with staff from partner offices (the Office of Financial Aid, Office the Registrar and Housing and Dining Services) and beyond, to ensure a seamless experience for students.
Communicate with these teams to share insights, seek clarification on processes, and Tier 3 escalations.
Percentage Of Time10
Job Duty CategoryProactive Outreach
Duty/Responsibility
The Hub counselors will play a crucial role in connecting with students to provide timely and accurate information about their student account and records.
This will include initiating outreach efforts to prospective and current students, providing guidance on outstanding action items, and addressing any concerns they may have.
These targeted outreach strategies are necessary to ensure that students are aware of deadlines, resources, and opportunities to support their academic success.
This role requires excellent communication skills, attention to detail, and a proactive approach to supporting student success.
Percentage Of Time10
Job Duty CategoryColorado State University Resource
Duty/Responsibility
This role must be well rounded in their overall knowledge of campus resources to ensure holistic counseling that contributes to the personal and academic success of CSU students.
Percentage Of Time5
Application Details
Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Travel - Travel to conferences for federal updates, industry training, best practices etc., Special Requirements/Other - Credit Check Required
Search ContactJessica Rodriguez- jessica.n.rodriguez@colostate.edu
EEO
Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested3
Maximum Requested3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents
Working TitleThe Hub for Student Services Counselor
Position LocationFort Collins, CO
Work LocationPosition qualifies for hybrid/in-office work
Research Professional PositionNo
Posting Number202501301AP
Position TypeAdmin Professional/ Research Professional
Classification TitleProf/Indiv Contrib I
Number of Vacancies
Work Hours/Week40
Proposed Annual Salary Range$46,000- $50,000
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)
Explore the additional perks of working at CSU here.
For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .
Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on10/06/2025
Description of Work Unit
The Hub for Student Services is a department operating within the Division of Enrollment & Access, along with the Office of Admissions, the Office of Financial Aid, and the Office of the Registrar. The Hub is a fast-paced environment that provides students with one location for integrated support for housing and dining services, student records, registration, financial aid, billing, payments, and tuition classification. The Hub staff are cross-trained and provide holistic, student-centered support across this broad set of enrollment services via phone, email, and in person. While the content base of information provided to students is broad, the function of The Hub for Student Services is focused on student-centered customer service.
Position Summary
Reporting to the Assistant Director for Operations, The Hub Counselor's primary role is to communicate with students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, tuition classification/residency, student records, course registration, and on-campus housing and dining services. Success in this role requires the ability to work in a fast-paced environment, a willingness to be flexible and strong critical thinking skills.
In working with constituents, Counselors must demonstrate strong customer service skills including efficiency, accuracy, organization, and tact. This position also works with the supervisor on office outreach and communication efforts, including participating in outreach events on and off-campus.
This full-time position is based on the CSU Fort Collins campus and offers a hybrid work model, with a mix of remote and in-office work.
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.
If hired for this position, your fingerprints will be submitted to the Colorado Bureau of Investigation and the Federal Bureau of Investigation.
Required Job Qualifications
A bachelor's degree and at least one year of professional work experience providing counseling and/or assistance in customer service environment. Similar experience as a student employee may be considered.
Strong written communications skills, as demonstrated by submitted application materials and the ability to interpret and explain information. Must be highly motivated, focused, and results oriented.
Experience providing excellent customer service by relaying information accurately and in a courteous, concise and approachable manner. Ability to use judgment, discretion, and decision-making skills in dealing with sensitive and confidential issues.
In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.
Preferred Job Qualifications
Work experience in one or more of the functional areas of an integrated student services office, i.e. Office of Financial Aid, Student Billing, Housing and Dining Services or the Office of the Registrar.
Proficiency in multiple languages such as Spanish and American Sign Language.
Knowledge of Colorado State University including institutional and unit policies and procedures.
Experience and knowledge working with systems such as Ellucian Banner, WaitWell, Mitel, Helpspot or Ivy.ai.
An understanding of theLand-Grant Mission (https://landacknowledgment.colostate.edu/) of Colorado State University
Essential Duties
Job Duty CategoryCounseling
Duty/Responsibility
The Hub counselors will counsel students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, student records, course registration, and on-campus housing and dining services.
Counseling will occur via several modalities; in-person, email and phone.
The Hub counselors will also serve as a student service resource for general university information including providing appropriate referrals for campus resources beyond the scope of The Hub services.
Percentage Of Time50
Job Duty CategoryTraining
Duty/Responsibility
The Hub Counselors will adhere to a structured training schedule throughout the year, designed to enhance, among other things, cultural competence, student readiness, and inclusivity.
This training program emphasizes continuous learning to ensure counselors are well-versed in all services offered by The Hub and those provided in collaboration with partner offices.
Additionally, The Hub Counselors must stay up to date with all relevant departmental, institutional, state, and federal policies and procedures.
Percentage Of Time25
Job Duty CategoryCross-departmental collaboration and partnerships
Duty/Responsibility
Collaborate and build relationships with staff from partner offices (the Office of Financial Aid, Office the Registrar and Housing and Dining Services) and beyond, to ensure a seamless experience for students.
Communicate with these teams to share insights, seek clarification on processes, and Tier 3 escalations.
Percentage Of Time10
Job Duty CategoryProactive Outreach
Duty/Responsibility
The Hub counselors will play a crucial role in connecting with students to provide timely and accurate information about their student account and records.
This will include initiating outreach efforts to prospective and current students, providing guidance on outstanding action items, and addressing any concerns they may have.
These targeted outreach strategies are necessary to ensure that students are aware of deadlines, resources, and opportunities to support their academic success.
This role requires excellent communication skills, attention to detail, and a proactive approach to supporting student success.
Percentage Of Time10
Job Duty CategoryColorado State University Resource
Duty/Responsibility
This role must be well rounded in their overall knowledge of campus resources to ensure holistic counseling that contributes to the personal and academic success of CSU students.
Percentage Of Time5
Application Details
Special Instructions to Applicants
To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.
CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Travel - Travel to conferences for federal updates, industry training, best practices etc., Special Requirements/Other - Credit Check Required
Search ContactJessica Rodriguez- jessica.n.rodriguez@colostate.edu
EEO
Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
References Requested
References Requested
Minimum Requested3
Maximum Requested3
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
Cover Letter
Resume
Optional Documents