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Ryde Technologies

Senior Zscaler Engineer

Ryde Technologies, Washington, District of Columbia, us, 20022

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Job Overview

We are seeking a skilled Senior Zscaler Engineer to join our dynamic team in support of ours and our Federal Customer in Washington, DC. In this critical role, you will design, implement, and manage secure, enterprise-level Zscaler solutions to ensure robust identity management, strong security posture, and cloud-based access for users. Your expertise will drive mission-critical operations, safeguarding sensitive data and systems while supporting the customer's unique requirements. If you thrive in a fast-paced, high-stakes environment and are passionate about delivering cutting-edge cybersecurity solutions, we invite you to apply.

Core Responsibilities

Provide architectural guidance, contribute to strategic planning, and make recommendations for enhancing Zscaler's security posture and capabilities. Design, deploy, optimization, and advanced troubleshooting of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions within enterprise environments. Mentor junior engineers, provide technical leadership, and review the work of less experienced team members, fostering a collaborative learning environment.

Requirements

The ability to obtain a Top Secret Clearance, but Interim Secret Clearance at a minimum needed to start MUST POSSES ONE OF THE FOLLOWING:

Zscaler Certified Internet Access Professional (ZCIP)

OR

Zscaler Certified Private Access Professional (ZCPP)

Extensive demonstrated experience in the design, deployment, optimization, and advanced troubleshooting of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) solutions within enterprise environments. Proven ability to architect, implement, and manage complex Zscaler configurations, security policies, access rules, and advanced user/group synchronization. Demonstrated ability to provide architectural guidance, contribute to strategic planning, and make recommendations for enhancing Zscaler's security posture and capabilities. Expert-level skills in diagnosing and resolving intricate Zscaler-related network, security, and application access issues, including deep-dive log analysis, packet capture analysis, and direct engagement with Zscaler support. Proficient in integrating Zscaler with other enterprise security tools and infrastructure, such as Identity Providers (e.g., Okta), Security Information and Event Management (SIEM) systems, and Endpoint Detection and Response (EDR) platforms. Ability to develop and maintain comprehensive Zscaler documentation, including architectural diagrams, standard operating procedures (SOPs), and advanced troubleshooting guides. Advanced experience in creating sophisticated Zscaler reports and dashboards for security analytics, performance trending, compliance auditing, and executive-level presentations. Ability to lead the review, assessment, and implementation of new Zscaler features, services, and platform upgrades. Expert ability to collaborate effectively with IT Managers, security teams, and other stakeholders to validate configurations, lead discussions on policy enhancements, and provide advanced training. Experience in integrating Zscaler within complex network architectures to ensure robust confidentiality, integrity, security, and availability for wide area networks (WANs) and application access. Exceptional verbal and written communication skills, including the ability to provide detailed progress, exception, and incident reports to technical and non-technical audiences.

Preferred Additional Skills and Qualifications

Zscaler Digital Transformation Engineer (ZDTE) or Zscaler Certified Delivery Specialist (ZCDS) in addition to ZCIP or ZCPP

EEO Compliance:

Ryde is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Ryde will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.