HealthCare Support
Customer Care Rep
HealthCare Support is actively seeking a Remote Prior-Authorization LPN to fill an opening with a
large healthcare organization
in Chandler, AZ.
Daily Responsibilities for emote Customer Care Rep: Schedule:
All schedules will be M-F, post training contingents will transition to M-F with hours that they agree upon with the business. Shift Options:
6:00am-2:30pm 7:00am-3:30pm 9:00am-5:30pm 10:00am-6:30pm Must live within 75 miles of address.
This role requires training onsite for 6 weeks minimum then remote - West Frye Rd Chandler Arizona 8522 Training: Will be M-F 8-4:30pm local time- NO TIME OFF ALLOWED for the 1st 6 weeks. Training is crucial and builds on each day prior We have a comprehensive training program to ensure your success on the team. This includes onsite/virtual (for remote locations only) training of a minimum of 6 weeks. Once candidates have hit their benchmark with training, they can then work remotely. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested
In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within the company!
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
Day to Day Will take inbound calls and provide customer service support for prescription benefit questions (coverage determination, placing orders for prescriptions, check pharmacies in system). They will be speaking with people who are 18-65+ in age. Must have empathy/ be able to calm members, must be able to multi-task and working with dual monitors, computer proficiency
Required Qualifications for Customer Care Rep:
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications High school diploma/ GED Preferred Qualifications:
Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Benefits for Customer Care Rep:
Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to Investment Accounts Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $19 - $19 / hour
Interested in being considered? If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to Patrick.Jamito@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
large healthcare organization
in Chandler, AZ.
Daily Responsibilities for emote Customer Care Rep: Schedule:
All schedules will be M-F, post training contingents will transition to M-F with hours that they agree upon with the business. Shift Options:
6:00am-2:30pm 7:00am-3:30pm 9:00am-5:30pm 10:00am-6:30pm Must live within 75 miles of address.
This role requires training onsite for 6 weeks minimum then remote - West Frye Rd Chandler Arizona 8522 Training: Will be M-F 8-4:30pm local time- NO TIME OFF ALLOWED for the 1st 6 weeks. Training is crucial and builds on each day prior We have a comprehensive training program to ensure your success on the team. This includes onsite/virtual (for remote locations only) training of a minimum of 6 weeks. Once candidates have hit their benchmark with training, they can then work remotely. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested
In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within the company!
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
Day to Day Will take inbound calls and provide customer service support for prescription benefit questions (coverage determination, placing orders for prescriptions, check pharmacies in system). They will be speaking with people who are 18-65+ in age. Must have empathy/ be able to calm members, must be able to multi-task and working with dual monitors, computer proficiency
Required Qualifications for Customer Care Rep:
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications High school diploma/ GED Preferred Qualifications:
Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience
Benefits for Customer Care Rep:
Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to Investment Accounts Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $19 - $19 / hour
Interested in being considered? If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to Patrick.Jamito@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.