Auro Hotels
Overview
The Beautiful Embassy Suites Lombard is seeking a part-time motivated Night Auditor. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards. The hourly wage is $18.00 to $20.00 per hour based on experience.
Responsibilities
- Directly or indirectly supervise associates and/or supervisors; carry out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include interviewing, hiring, training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Ensure that each guest receives outstanding service by providing a guest-friendly environment, greeting and acknowledging every guest, maintaining outstanding standards, possessing solid product knowledge and all other components of guest service.
- Guarantee total guest satisfaction, display hospitality and professionalism to guests at all times; represent AURO Hotels professionally with guests and ensure that all transactions with guests are handled in a legal and ethical manner.
- Apply property safety and security procedures to maintain a secure environment for associates and guests; in the event of an accident or emergency, obtain medical attention if necessary and contact the GM or Human Resources immediately.
- Maintain a favorable working relationship with all company associates to foster a positive working environment.
- Assist all guests in a sincere and courteous manner, going the extra mile to ensure guest satisfaction.
- Register and process guests promptly upon arrival and departure to ensure guest satisfaction.
- Verify that all charges to guest accounts made during the day are correct, and post room charges for that day so that guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
- Demonstrate a working knowledge of all services and facilities of the hotel and the local area; effectively assist guests.
- Complete all credit card transmittals, direct bills, and no-show billings for the day.
- Prepare all daily, monthly and yearly reports required by the property.
- Demonstrate the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
- Receive and process telephone and walk-in reservations accurately ensuring guest satisfaction.
- Operate the telephone system professionally and competence according to AURO Hotels and Brand standards.
- Act as manager on duty in the absence of the General Manager.
- Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance for prompt corrective action.
- Responsible for check-in, checkout, selling skills, computer operation, telephones, and front desk tasks.
- Comply with Company Standards of Service as outlined for AURO Hotels.
- Project a favorable image of AURO Hotels to the public at all times.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Treat guests, vendors, customers and co-workers with professionalism and respect at all times.
- Complete Departmental, AURO Hotels and Brand standards training as assigned.
- Maintain a clean and neat appearance at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Education/Experience
College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required.
Qualifications
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Motivations: Job Security: Inspired to perform well by the knowledge that your job is safe
- Motivations: Financial: Inspired to perform well by monetary reimbursement
- Education: Preferred: Bachelors or better in Hospitality and Resort Management or related field
- Experience: Relevant hospitality experience preferred
EEO and Contact
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.