Infosys Consulting
Principal/ Senior Consultant - Risk and Compliance ServiceNow Specialist
Infosys Consulting, Atlanta, Georgia, United States, 30383
Principal/ Senior Consultant - Risk and Compliance ServiceNow Specialist
About the Role We are seeking an experienced ServiceNow Architect with extensive knowledge of the IRM (Integrated Risk Management) module and strong experience in the financial services industry. The individual will lead, plan, optimize and deliver ServiceNow GRC (Governance, Risk and Compliance) related solutions and projects. You will have fluency in ServiceNow to lead the team and stakeholders in developing enterprise business solutions that leverage industry processes and best practices. The ideal candidate will have deep expertise in regulatory compliance, operational risk, and third-party risk, along with a solid understanding of financial regulations. Responsibilities Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations. Architect and configure ServiceNow IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT). Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence. Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight. Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient. Train users and stakeholders in IRM functionality and best practices within the financial services context. Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable ServiceNow enhancements. Utilize GRC/IRM technical knowledge to collaborate with the technical team in driving solutions across the platform. Support project scoping and proposal development, advising on viable technical solution options throughout the project lifecycle. Craft and deliver workshop materials, perform elements of solution implementation, and drive completion of key project deliverables. Help create new practice solutions and offerings; drive continuous improvement and optimization of capabilities. Lead efforts in requirements gathering and developing/documenting process workflows; translate requirements/stories and mock-ups into fully functional IRM features. Lead and provide guidance in requirements gathering and developing/documenting process workflows. All other duties as assigned or directed.
Additional Responsibilities
Maintain proficient knowledge of the ServiceNow platform and products via webinars, case studies, training, and other resources. Participate in pre-sales activities, crafting proposals and presenting ServiceNow IRM solutions to prospective clients. Educate practice members on ServiceNow IRM modules by providing guidance on solution implementation and ongoing education and knowledge sharing. Thrive in a high-paced work environment and adapt to rapidly changing business drivers. Provide mentorship and guidance to other team members.
Basic Qualifications
BS Information Technology, Computer Science, or related field Strong GRC/IRM technical background 5+ years of ServiceNow experience with a focus on IRM/GRC modules Strong understanding of risk management frameworks and regulatory compliance requirements Prior experience as a consultant or client-serving professional Strong understanding of ServiceNow best practices and ongoing knowledge of latest features Familiarity with Agile and Scrum development methodologies Excellent communication and presentation skills, able to engage both technical and non-technical audiences Ability to work independently and manage one or more projects Proactive attitude toward learning and continually enhancing ServiceNow knowledge
Preferred Certifications
ServiceNow Certified Implementation Specialist Risk and Compliance
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core and agile digital at scale. We foster continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting Industries
IT Services and IT Consulting
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About the Role We are seeking an experienced ServiceNow Architect with extensive knowledge of the IRM (Integrated Risk Management) module and strong experience in the financial services industry. The individual will lead, plan, optimize and deliver ServiceNow GRC (Governance, Risk and Compliance) related solutions and projects. You will have fluency in ServiceNow to lead the team and stakeholders in developing enterprise business solutions that leverage industry processes and best practices. The ideal candidate will have deep expertise in regulatory compliance, operational risk, and third-party risk, along with a solid understanding of financial regulations. Responsibilities Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations. Architect and configure ServiceNow IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT). Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence. Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight. Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient. Train users and stakeholders in IRM functionality and best practices within the financial services context. Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable ServiceNow enhancements. Utilize GRC/IRM technical knowledge to collaborate with the technical team in driving solutions across the platform. Support project scoping and proposal development, advising on viable technical solution options throughout the project lifecycle. Craft and deliver workshop materials, perform elements of solution implementation, and drive completion of key project deliverables. Help create new practice solutions and offerings; drive continuous improvement and optimization of capabilities. Lead efforts in requirements gathering and developing/documenting process workflows; translate requirements/stories and mock-ups into fully functional IRM features. Lead and provide guidance in requirements gathering and developing/documenting process workflows. All other duties as assigned or directed.
Additional Responsibilities
Maintain proficient knowledge of the ServiceNow platform and products via webinars, case studies, training, and other resources. Participate in pre-sales activities, crafting proposals and presenting ServiceNow IRM solutions to prospective clients. Educate practice members on ServiceNow IRM modules by providing guidance on solution implementation and ongoing education and knowledge sharing. Thrive in a high-paced work environment and adapt to rapidly changing business drivers. Provide mentorship and guidance to other team members.
Basic Qualifications
BS Information Technology, Computer Science, or related field Strong GRC/IRM technical background 5+ years of ServiceNow experience with a focus on IRM/GRC modules Strong understanding of risk management frameworks and regulatory compliance requirements Prior experience as a consultant or client-serving professional Strong understanding of ServiceNow best practices and ongoing knowledge of latest features Familiarity with Agile and Scrum development methodologies Excellent communication and presentation skills, able to engage both technical and non-technical audiences Ability to work independently and manage one or more projects Proactive attitude toward learning and continually enhancing ServiceNow knowledge
Preferred Certifications
ServiceNow Certified Implementation Specialist Risk and Compliance
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience, we steer our clients through their digital journey by enabling the enterprise with an AI-powered core and agile digital at scale. We foster continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Seniority level
Mid-Senior level Employment type
Full-time Job function
Consulting Industries
IT Services and IT Consulting
#J-18808-Ljbffr