Lewis Bakeries
Job Details
Job Location Holsum of Fort Wayne LaPorte - La Porte, IN
Position Type Full Time
Education Level High School
Travel Percentage Up to 10%
Job Shift 1st
Job Category Information Technology
Description
Position Summary
We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person.
Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications
Qualifications
Required:
High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred:
6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule
Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed.
#lbmanagement
Job Location Holsum of Fort Wayne LaPorte - La Porte, IN
Position Type Full Time
Education Level High School
Travel Percentage Up to 10%
Job Shift 1st
Job Category Information Technology
Description
Position Summary
We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person.
Key Responsibilities Provide first-level technical support for hardware, software, and connectivity issues. Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones. Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint. Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations. Address basic network connectivity problems (Wi-Fi, VPN, etc.). Log and track all support requests in the IT ticketing system. Follow documented procedures for issue resolution and escalation. Maintain clear and professional communication with users during issue resolution. Escalate unresolved or complex issues to other members in IT. Qualifications
Qualifications
Required:
High school diploma or equivalent. Strong communication skills and a customer service mindset. Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365. Preferred:
6 months to 1 year of experience in a help desk or desktop support role. Industry certifications such as CompTIA A+, Network+, or similar. Coursework or a degree in Information Technology, Computer Science, or a related field. Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues. Work Environment & Schedule
Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance). Position may require occasional lifting of equipment (up to 50 lbs). Typical business hours with flexibility based on support needs. On-call availability required as part of a rotating schedule, including evenings and weekends as needed.
#lbmanagement