Lewis Bakeries
Lewis Bakeries is hiring: IT Support Technician in Fort Wayne
Lewis Bakeries, Fort Wayne, IN, US, 46804
Job Details
Job Location
Holsum of Fort Wayne Fort Wayne - Fort Wayne, IN
Position Type
Full Time
Education Level
High School
Travel Percentage
Up to 10%
Job Shift
1st
Job Category
Information Technology
Description
Position Summary
We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person.
Key Responsibilities
Qualifications
Required:
#lbmanagement
Job Location
Holsum of Fort Wayne Fort Wayne - Fort Wayne, IN
Position Type
Full Time
Education Level
High School
Travel Percentage
Up to 10%
Job Shift
1st
Job Category
Information Technology
Description
Position Summary
We are seeking a motivated and user-focused Tier 1 IT Support Technician to join our IT team. This entry-level position is ideal for someone with a passion for technology and problem-solving. The Tier 1 Technician will serve as the first line of support for end users, handling technical issues related to desktops, laptops, tablets, printers, Windows operating systems, Microsoft 365 applications, and various business-specific software. Support will be provided primarily over the phone, through remote tools, and occasionally in person.
Key Responsibilities
- Provide first-level technical support for hardware, software, and connectivity issues.
- Troubleshoot and resolve issues with desktops, laptops, tablets, printers, and phones.
- Assist users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
- Support Windows 10/11 operating systems: login issues, updates, performance, and user configurations.
- Address basic network connectivity problems (Wi-Fi, VPN, etc.).
- Log and track all support requests in the IT ticketing system.
- Follow documented procedures for issue resolution and escalation.
- Maintain clear and professional communication with users during issue resolution.
- Escalate unresolved or complex issues to other members in IT.
Qualifications
Required:
- High school diploma or equivalent.
- Strong communication skills and a customer service mindset.
- Basic technical knowledge of computer hardware, Windows OS, and Microsoft Office/365.
- 6 months to 1 year of experience in a help desk or desktop support role.
- Industry certifications such as CompTIA A+, Network+, or similar.
- Coursework or a degree in Information Technology, Computer Science, or a related field.
- Familiarity with IT support tools, business application environments, and common troubleshooting workflows across hardware, software, and network-related issues.
- Standard office environment with occasional need to travel between departments or locations (6-hour maximum distance).
- Position may require occasional lifting of equipment (up to 50 lbs).
- Typical business hours with flexibility based on support needs.
- On-call availability required as part of a rotating schedule, including evenings and weekends as needed.
#lbmanagement