Security Dispatcher Job at Massanutten Resort in McGaheysville

Overview

Join to apply for the Security Dispatcher role at Massanutten Resort.

Massanutten Resort is looking for someone who enjoys meeting and helping people on a daily basis. Dispatching for our security team offers variety each day, including helping people reclaim lost items and coordinating resort officers to solve problems.

Position requires office/clerical skills, computer literacy, and excellent communication skills. The candidate should be highly organized and able to provide great customer service. Must be at least 18 and able to work a flexible schedule.

Core Responsibilities

• Perform communications through electronic, written, and verbal applications
• Process and document daily activities to ensure accountability
• Monitor, dispatch and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
• Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
• Process Lost & Found inquiries, inventory, log, and process found items
• Process Resort UPS shipping – obtain information and process items for shipping
• Exhibit exceptional confidentiality with sensitive information and documentation
• Represent as a Resort Customer Service Ambassador
• Complete special projects and duties assigned by Security Management
• Other duties assigned by management

Qualifications

• Office/clerical skills and computer literacy
• Excellent communication skills
• Highly organized with strong customer service abilities
• Must be at least 18 years old
• Flexible schedule availability

Typical Schedule

• Days: Rotating, Monday-Friday and Saturday-Wednesday
• Hours: Rotating, typically 8am-4pm and 4pm-12am

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality

Contact

For more information, contact Gabriel Diaz at 540-289-3143.