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Job Description
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Responsibilities
- Online Grocery Pick-Up Clerk / In-Store Grocery Shopper: select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- In-Store Grocery Shopper: initiate and complete the selection process for customers' on-line orders.
- Online Grocery Pick-Up team: assemble on-line orders, process coupons and payment, and deliver and load orders to cars at pick up.
- Scan and bag orders on the go while following bagging standards.
- Communicate substitutions or exceptions to customers at pick-up.
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive orders from Order Selector, store products in optimal temperature zones, and ensure order accuracy before loading to customers' cars.
- Follow directions and resolve customer and business issues with honesty and integrity.
- Provide positive customer service to encourage online shopping.
- Process orders through the point of sale (POS) system and determine substitutions for out-of-stock items.
- Maintain organization and cleanliness of staging areas and equipment; report discrepancies and items in need of repair.
- Assist in training new e-Commerce team members and meet productivity standards.
- Work cooperatively in high-paced environments and manage conflicts professionally.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults as needed.
Qualifications
Minimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (counting, addition, subtraction)
- Excellent oral/written communication skills
Desired Previous Experience:
- Experience as a personal shopper or in a production-oriented or warehouse environment, stocking shelves, or as a cashier
About Us
From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!
Benefits
What You’ll Receive From Us
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling and confidential financial tools and coaching.
- Valuable associate discounts on purchases.
- Up to $21,000 in tuition reimbursement over your career.
- Growth opportunities through training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page.