Retail Associate Job at US Tech Solutions in Louisville

Overview

Durations: 12 Months

Job Overview: The Retail Store Operations Team Member is responsible for all sales activities and sales associate duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.

Responsibilities

• The Retail Store Operations Team Member is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information.
• Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

Required Competencies

• Customer Focus: The ability to proactively strive to address customer concerns and needs. Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with internal and external customers and gains their trust and respect.
• Money Handling: The process of receiving and giving money in a business at the point of sale or in basic cash accounting.
• Able to operate cash registers and adding machines. Able to accept checks, cash, and other forms of payment from customers. Able to count the cash in drawer at the start and end of shift. Understands the importance of managing accounting procedures. Able to perform reconciliation procedures. Able to count and balance cash drawer with accuracy. Able to prepare periodical sales reports. Able to handle customers while providing high standards of efficiency, accuracy, and consistency. Able to perform basic to advanced mathematical calculations.
• Problem Solving: The ability to cognitively process a difficult question/process/idea to find a solution. Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and doesn't stop at the first answer.
• Process Improvement: The method of analyzing and improving upon existing processes to move toward optimization or to meet a new standard. Understands how to assess and identify inefficiencies within a process or workflow, offering an improvement based on one of the below categories and Improving flow: Rightsizing, De-bottlenecking, Lean.
• Managing internal performance: Using tools and techniques from Lean and the Competitive Systems and Practices and Sustainable Operations qualifications to identify improvements. Identifying the skills needed to support new processes – and providing skills development programs. Optimizing equipment performance. Improving customer value. Re-tooling and re-engineering. Energy recovery systems (Applicable for equipment efficiency). If the business processes demand high levels of energy or heat you might want to investigate cogeneration. On a smaller scale you might identify equipment that emits heat as a result of the inefficient use of fuel or other energy.
• Engaging workforce capabilities– As the people on the front end develop their understanding of the process, they are better able to recognize signs of sub-optimal performance and either do something about it or make recommendations as to what changes might be useful. Understands that a process improvement is designed to streamline the way an individual and/or team work to alleviate issues such as poor customer service, duplication of work, cost increase, wasted resources, bottlenecks, and missed deadlines.
• Reading and Writing for Comprehension - Using writing in conjunction with reading to strengthen comprehension. Understand what has been read; gather information from a text. Understands the different writing strategies—About/Point, Cubing, Four Square Graphic Organizer, and Read, Respond, Revisit, and Discuss. Demonstrate an understanding of material read by forming opinions and sharing personal experiences. Apply strategies of self-questioning, retelling, writing, summarizing, predicting and verifying, story mapping, role play and responsiveness. Reinforce reading comprehension by helping individuals strengthen their skills at summarizing, thinking from multiple perspectives, activating and organizing thoughts, and creating interest through meaningful social interactions.
• Relationship Management - A strategy in which a continuous level of engagement is maintained between a business unit and its audience. Identify the communication needs of each stakeholder group in conjunction with business owners and subject matter experts. Translate communications/stakeholder engagement strategies into specific tasks. Facilitate open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. May oversee the organization\'s promotional/selling activities to align with marketing objectives. Negotiate with stakeholders at senior levels, ensuring policy and strategies are adhered to. Provide informed feedback to assess and promote understanding.
• Time Management - The ability to organize and plan how to divide your time between specific activities. Uses time effectively and efficiently. Values time. Concentrates on important priorities. Gets more done in less time. Can attend to a broader range of activities.
• Understanding Business Unit Metrics - Basic understanding: awareness of quantifiable measures used to track and assess the status of a specific business process. Understands that quality trumps quantity when considering employee productivity. Measures quality of work and understands the business strategy to identify pertinent metrics. Includes Goal Metrics, Key Performance Indicator (KPI), Qualitative Metrics, Quantitative Metrics, Actionable Metrics, and Informational Metrics. Vanity Metrics – A class of metrics that are designed to be impressive as opposed to useful.

About Us

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.