Purple Drive
Role: Desktop Support Engineer
Location: Newark, NJ
100% Onsite, 5 days a week.
Local candidates preferred.
Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support
o Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
o Updating ticket on IT service management tool with proper work notes.
o Provide Tier II support for system images, virtual environments, and Mac OS Management.
o Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
o Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
o Remote support & troubleshooting of end user issues
o Support IT infrastructure endpoints maintenance and upgrades
o Provide technical support to end-users for desktop systems and applications
o Troubleshoot hardware and software issues on desktop and laptop computers
o Provide technical guidance and collaborate with Tier 3 to streamline services and support.
o Serve as the escalation person for complex issues for the desktop support team
o Document detailed notes in the ticketing system and provide accurate and timely customer updates.
o Manage user accounts and permissions
o Install, configure, and maintain desktop software and hardware
o Assist in the setup and deployment of new computer equipment
o Windows OS, MacBook supporto Zscaler troubleshooting"
Location: Newark, NJ
100% Onsite, 5 days a week.
Local candidates preferred.
Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support
o Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
o Updating ticket on IT service management tool with proper work notes.
o Provide Tier II support for system images, virtual environments, and Mac OS Management.
o Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
o Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
o Remote support & troubleshooting of end user issues
o Support IT infrastructure endpoints maintenance and upgrades
o Provide technical support to end-users for desktop systems and applications
o Troubleshoot hardware and software issues on desktop and laptop computers
o Provide technical guidance and collaborate with Tier 3 to streamline services and support.
o Serve as the escalation person for complex issues for the desktop support team
o Document detailed notes in the ticketing system and provide accurate and timely customer updates.
o Manage user accounts and permissions
o Install, configure, and maintain desktop software and hardware
o Assist in the setup and deployment of new computer equipment
o Windows OS, MacBook supporto Zscaler troubleshooting"