Diverse Lynx
Job Title: Desktop Support
Location: Newark, NJ (Onsite)
Type: Contract
Job Description: Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization. Updating ticket on IT service management tool with proper work notes. Provide Tier II support for system images, virtual environments, and Mac OS Management. Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate. Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. Remote support & troubleshooting of end user issues Support IT infrastructure endpoints maintenance and upgrades Provide technical support to end-users for desktop systems and applications Troubleshoot hardware and software issues on desktop and laptop computers Provide technical guidance and collaborate with Tier 3 to streamline services and support. Serve as the escalation person for complex issues for the desktop support team Document detailed notes in the ticketing system and provide accurate and timely customer updates. Manage user accounts and permissions Install, configure, and maintain desktop software and hardware Assist in the setup and deployment of new computer equipment Windows OS, MacBook support Zscaler troubleshooting
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description: Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization. Updating ticket on IT service management tool with proper work notes. Provide Tier II support for system images, virtual environments, and Mac OS Management. Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate. Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues. Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues. Remote support & troubleshooting of end user issues Support IT infrastructure endpoints maintenance and upgrades Provide technical support to end-users for desktop systems and applications Troubleshoot hardware and software issues on desktop and laptop computers Provide technical guidance and collaborate with Tier 3 to streamline services and support. Serve as the escalation person for complex issues for the desktop support team Document detailed notes in the ticketing system and provide accurate and timely customer updates. Manage user accounts and permissions Install, configure, and maintain desktop software and hardware Assist in the setup and deployment of new computer equipment Windows OS, MacBook support Zscaler troubleshooting
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.