City and County of Denver
Parking and Transportation Agent (LSA II) - Denver International Airport
City and County of Denver, Denver, Colorado, United States, 80285
About Our Job
Denver International Airport (DEN) is hiring a strong customer service and compliance-oriented individual to join our Transportation Team as a
Parking and Transportation Agent.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive, and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting hourly pay for this role is between $25 and $29 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
Medical Plans, Dental, Vision Insurance - eligible within 1 month of your start date Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan PTO (over 3 weeks in your first year) and 12 paid holidays STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program EcoPass (unlimited free RTD bus/train rides) Learning and Development Opportunities; Courses and Career Development Resources And so much more!!! Furlough Days
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location and Schedule
This position will report to Denver International Airport 100% on site Schedules vary between AM/PM weekday and weekend shifts and will be determined based on the needs of the organization Four, 10 hour shifts per week Denver International Airport is a 24/7/365 team operation. If staffing challenges occur, weather conditions warrant or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays). Shifts are not guaranteed and are subject to change. What You'll Do
Our group of Parking Agents (Landside Service Agent) are effectively the public face of the Parking team. They work outside in the parking lots, performing inspections, writing citations and assisting passengers. They work closely with the Parking Contractor with lot management, passenger assists and traffic management inside the parking lots. The scenery changes regularly as they rotate their assigned inspections during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions. Landside Service Agents provide information to the traveling public and work directly with the Parking, Shuttle and PARCS vendors. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public.
Additionally, as a Parking Landside Service Agent you can expect to:
Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled Prepares reports, work orders and completes forms documenting violation incidents, location and condition of abandoned vehicles, improperly parked vehicles, construction activities, facility maintenance issues, and contractor performance as applicable Coordinates towing of improperly parked or abandoned vehicles, escorts towing contractor to the vehicle impound area, and inspects and records condition and contents of vehicles. Inspect condition of facilities and construction areas Inform, educate and enforce airport rules and regulations Respond to traffic problems, accidents, security incidents and emergencies within the airport parking areas Performs other related duties as assigned or requested What You'll Offer
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Knowledge of the ground transportation and parking industry. At least one year of experience in a regulated environment or Aviation setting. Basic computer, writing and documentation skills. Exceptional customer service and flexibility. Lifting requirement: able to lift up to 50 pounds. Comfortability operating and driving a city issued vehicle. Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Licensure/Certification: Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work, Snow Duties, and Emergency Incidents
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
This position is expected to stay open until 10/7. Please submit your application as soon as possible and no later than 11:59pm on 10/6 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they've successfully passed probation. Please only apply if you have already passed probation.
About Everything Else
Job Profile CN1942 Landside Service Agent II To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type Unlimited
Position Salary Range $23.33 - $35.00
Target Pay $25 - $29 per hour; Based on education and experience
Agency Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Denver International Airport (DEN) is hiring a strong customer service and compliance-oriented individual to join our Transportation Team as a
Parking and Transportation Agent.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join DEN's diverse, inclusive, and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The starting hourly pay for this role is between $25 and $29 per hour. We also offer generous benefits for full-time employees which include but are not limited to:
Medical Plans, Dental, Vision Insurance - eligible within 1 month of your start date Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan PTO (over 3 weeks in your first year) and 12 paid holidays STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program EcoPass (unlimited free RTD bus/train rides) Learning and Development Opportunities; Courses and Career Development Resources And so much more!!! Furlough Days
The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location and Schedule
This position will report to Denver International Airport 100% on site Schedules vary between AM/PM weekday and weekend shifts and will be determined based on the needs of the organization Four, 10 hour shifts per week Denver International Airport is a 24/7/365 team operation. If staffing challenges occur, weather conditions warrant or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (includes nights, weekends, and holidays). Shifts are not guaranteed and are subject to change. What You'll Do
Our group of Parking Agents (Landside Service Agent) are effectively the public face of the Parking team. They work outside in the parking lots, performing inspections, writing citations and assisting passengers. They work closely with the Parking Contractor with lot management, passenger assists and traffic management inside the parking lots. The scenery changes regularly as they rotate their assigned inspections during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions. Landside Service Agents provide information to the traveling public and work directly with the Parking, Shuttle and PARCS vendors. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public.
Additionally, as a Parking Landside Service Agent you can expect to:
Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled Prepares reports, work orders and completes forms documenting violation incidents, location and condition of abandoned vehicles, improperly parked vehicles, construction activities, facility maintenance issues, and contractor performance as applicable Coordinates towing of improperly parked or abandoned vehicles, escorts towing contractor to the vehicle impound area, and inspects and records condition and contents of vehicles. Inspect condition of facilities and construction areas Inform, educate and enforce airport rules and regulations Respond to traffic problems, accidents, security incidents and emergencies within the airport parking areas Performs other related duties as assigned or requested What You'll Offer
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Knowledge of the ground transportation and parking industry. At least one year of experience in a regulated environment or Aviation setting. Basic computer, writing and documentation skills. Exceptional customer service and flexibility. Lifting requirement: able to lift up to 50 pounds. Comfortability operating and driving a city issued vehicle. Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures. Equivalency: Additional appropriate education may be substituted for the minimum experience requirements. Licensure/Certification: Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Shift Work, Snow Duties, and Emergency Incidents
Denver International Airport is a 24/7/365 team operation. If staffing challenges arise, weather conditions warrant, or an emergency crisis occurs, all DEN employees will be required to work extended hours and/or alternative shifts (including nights, weekends, and holidays).
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
Application Deadline
This position is expected to stay open until 10/7. Please submit your application as soon as possible and no later than 11:59pm on 10/6 to ensure consideration.
Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they've successfully passed probation. Please only apply if you have already passed probation.
About Everything Else
Job Profile CN1942 Landside Service Agent II To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type Unlimited
Position Salary Range $23.33 - $35.00
Target Pay $25 - $29 per hour; Based on education and experience
Agency Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.