FastTek Global is hiring: IT Support Specialist #1037446 in Olathe

Olathe, Kansas IT Support Specialist #1037446

Overview

We are seeking a detail-oriented and technically skilled MES Implementation IT Support Specialist to assist in the deployment, support, and maintenance of our Manufacturing Execution System. This role will involve working closely with IT teams, Business, production staff, and the Production Technical team to ensure the successful implementation, configuration, and ongoing support of MES solutions within our manufacturing operations.

Responsibilities

• Assist in the installation, configuration, and testing of MES software.
• Provide technical support during all phases of MES implementation, including UAT (User Acceptance Testing), Go-Live, and post-implementation.
• Serve as the first point of contact for MES-related issues from production and engineering teams.
• Collaborate with cross-functional teams (IT, Quality, Manufacturing, Engineering) to ensure smooth data integration and system performance.
• Support real-time data collection, monitoring, and troubleshooting of MES applications.
• Document standard operating procedures (SOPs), configurations, and support guides.
• Escalate issues to MES Support and development teams or customer integration teams as required.
• Participate in user training and onboarding related to MES usage.
• Create Jira tickets with clear issues and success criteria.
• Monitor system performance, logs, and alerts; implement optimizations when needed.

Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, or related field.
• 2+ years of experience in IT support, preferably within a manufacturing or industrial environment.
• Prior exposure to MES platforms (e.g., Siemens Opcenter, Rockwell FactoryTalk, GE Proficy, Wonderware/MES, etc.) is highly desirable.
• Strong understanding of manufacturing workflows and shop floor automation systems.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork skills.
• Willingness to work in production environments and flexible shifts during critical phases of implementation.

Preferred Skills (Nice to Have)

• Familiarity with SCADA, PLC systems, or IoT devices.
• Experience with Industry 4.0 technologies or digital transformation projects.
• Knowledge of Lean Manufacturing or Six Sigma practices.

Working Conditions

• May require on-site presence in manufacturing areas.
• Occasional evening/weekend availability during system rollout or maintenance windows.

Additional Information

At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way. FastTek has been operating for 24 years and is a privately held company that is 100% consultant and client focused. We operate in multiple regions and work with Fortune 10, Fortune 500, and technology start-up companies. Our benefits include Medical and Dental, Vision, PTO, Long Term Disability, Life Insurance, and a 401(k) with immediate vesting and a 3% dollar-for-dollar match. We also have an employee referral program and an employee recognition culture.