Infosys
Overview
Infosys is seeking an IT Support Associate. This position provides expert technical support and hands-on repair services for laptops and related devices. The role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades, and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies. L1 level network troubleshooting and resolution for LAN connectivity. Hands and feet support to Backend team for network/server/application issues. Work with vendor support contacts to resolve technical issues. Server mounting and movement. Knowledge of Office 365 support. Coverage and compliance software installation and troubleshooting. Good knowledge of DHCP and DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement. Strictly adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base. Qualifications and Skills
Preferred skills: Excellent problem-solving, communication, and documentation skills. Ability to work independently and manage technical issues. Willingness to learn new technologies and adapt to different roles. Good to have any or more certifications such as CompTIA A+. Certifications
CompTIA A+ Employment Details
Senioriry level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr
Infosys is seeking an IT Support Associate. This position provides expert technical support and hands-on repair services for laptops and related devices. The role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades, and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. Hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies. L1 level network troubleshooting and resolution for LAN connectivity. Hands and feet support to Backend team for network/server/application issues. Work with vendor support contacts to resolve technical issues. Server mounting and movement. Knowledge of Office 365 support. Coverage and compliance software installation and troubleshooting. Good knowledge of DHCP and DNS. Maintain IT inventory, coordinate vendor support, and assist with procurement. Strictly adhere to defined Service Level Agreements (SLAs). Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base. Qualifications and Skills
Preferred skills: Excellent problem-solving, communication, and documentation skills. Ability to work independently and manage technical issues. Willingness to learn new technologies and adapt to different roles. Good to have any or more certifications such as CompTIA A+. Certifications
CompTIA A+ Employment Details
Senioriry level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr