Infosys
Overview
Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. The role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades, and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skills
Hands & Feet Support for DC (Compute, Storage, Backup, Network). Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Responsibilities Install, configure, and maintain desktop computers, peripheral equipment, and software within established standards and guidelines. Perform hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies. Provide L1 level network troubleshooting and resolution for LAN connectivity. Provide hands & feet support to Backend team for network/server/application issues. Work with vendor support contacts to resolve technical issues. Label racks and devices and assist with server mounting/movement. Install and configure network printing and sharing printers. Have knowledge of Office 365 support. Install and troubleshoot software for coverage/compliance tools. Maintain good communication skills and adhere to defined SLAs. Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base.
Qualifications
Excellent problem-solving, communication, and documentation skills. Ability to work independently and manage technical issues. Willingness to learn new technologies and adapt to different roles. Good to have certifications such as: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST).
Eligibility
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities
to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr
Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. The role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades, and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skills
Hands & Feet Support for DC (Compute, Storage, Backup, Network). Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc. Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Responsibilities Install, configure, and maintain desktop computers, peripheral equipment, and software within established standards and guidelines. Perform hardware/software troubleshooting and resolution. Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phones and non-PC equipment such as scanners and printers. Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and related technologies. Provide L1 level network troubleshooting and resolution for LAN connectivity. Provide hands & feet support to Backend team for network/server/application issues. Work with vendor support contacts to resolve technical issues. Label racks and devices and assist with server mounting/movement. Install and configure network printing and sharing printers. Have knowledge of Office 365 support. Install and troubleshoot software for coverage/compliance tools. Maintain good communication skills and adhere to defined SLAs. Support recurring meetings, events, and after-hours activities as required. Document incidents, problems, and resolutions for future reference and for the knowledge base.
Qualifications
Excellent problem-solving, communication, and documentation skills. Ability to work independently and manage technical issues. Willingness to learn new technologies and adapt to different roles. Good to have certifications such as: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST).
Eligibility
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities
to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr