Desktop Support Engineer - (Fulltime) NYC

Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site IT security issues and virus elimination Creates/maintains documentation on Ticketing tool Local network support and/or assists centralized Network team