The Dignify Solutions, LLC
Desktop Support Engineer - (Fulltime) NYC
The Dignify Solutions, LLC, New York, New York, us, 10261
Desktop Support Engineer - (Fulltime) NYC
Responsibilities and qualifications for this role are listed below. Responsibilities Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site IT security issues and virus elimination Creates/maintains documentation on Ticketing tool Local network support and/or assists centralized Network team
Qualifications
Experience with Microsoft Active Directory and Office 365 administration Experience troubleshooting Windows and macOS at L2/L3 levels Experience with Citrix and Microsoft Remote Desktop Knowledge of DHCP, IP routing, VPN, and firewall concepts Hardware repair experience (Desktop & Laptop) Phone system administration experience Strong communication and ability to liaise with clients and third-party providers Imaging/reimaging of PCs IMAC (Install, Move, Add, Change) processes Documentation and ticketing tool proficiency Local network support or familiarity with centralized Network teams
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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Responsibilities and qualifications for this role are listed below. Responsibilities Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration Experience handling L2/L3 troubleshooting for Windows & MAC OS Experience with Citrix and Microsoft Remote Desktop concepts and administration Knowledge of DHCP, IP routing, VPN, and firewall concepts Experience in supporting minor hardware repairs (Desktop & Laptop) Experience in phone system administration Liaises with clients, other IT support groups and 3rd party providers when necessary Performs imaging/reimaging of PCs Performs IMAC (Install, Move, Add and Change) Conducts hardware and software maintenance and support Troubleshoots and resolves PC incidents and/or VIP requests Assists with Site IT security issues and virus elimination Creates/maintains documentation on Ticketing tool Local network support and/or assists centralized Network team
Qualifications
Experience with Microsoft Active Directory and Office 365 administration Experience troubleshooting Windows and macOS at L2/L3 levels Experience with Citrix and Microsoft Remote Desktop Knowledge of DHCP, IP routing, VPN, and firewall concepts Hardware repair experience (Desktop & Laptop) Phone system administration experience Strong communication and ability to liaise with clients and third-party providers Imaging/reimaging of PCs IMAC (Install, Move, Add, Change) processes Documentation and ticketing tool proficiency Local network support or familiarity with centralized Network teams
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
#J-18808-Ljbffr