AdventHealth
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program *For Eligible Positions
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better. Schedule:
Full Time Shift :
M-F 9-5 PM Location:
2600 Lucien Way, Maitland, FL 32751 The community you’ll be caring for:
AdventHealth Corporate The role you’ll contribute: The Director will lead the delivery of the Care Concierge service. In partnership with the Consumer Advocacy Executive Director, and they will maintain administrative responsibility for the organization, direction, and management of Care Concierge Services. This includes being accountable for service delivery and quality performance within a rapidly growing centralized enterprise and ensuring each service's ability to meet established key performance indicators to support access and an optimal consumer experience. The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the Care Concierge and the markets/functional areas supported by the Care Concierge to continually improve service delivery. The Director will champion process improvement and change management efforts, and partner with others to complete projects that drive rapid and sustained development. The Director will participate in relevant implementations and optimizations for services, maintaining a clear understanding of the organization and intersection of the Care Concierge with other AdventHealth services. This role requires excellent communication and presentation skills to successfully engage and collaborate with senior leaders and physicians. The value you’ll bring to the team: Regularly reports and monitors key performance indicators, and partners with leaders to adjust operations accordingly.
Sets direction for ongoing development and optimization of operations; ensures performance and all initiatives are aligned with organizational goals.
Participates as a key leader in the activation of new Care Concierge services. Collaborates with technology leaders to further digitalize and optimize Care Concierge functions, and develops new services that support AdventHealth’s mission and strategic imperatives.
Oversees centralized support and monitors volume and performance in assigned areas.
Conducts one-on-one meetings to discuss performance and provide coaching.
Identifies talent development opportunities and creates customized learning paths to address individual development requirements.
Ensures appropriate staffing and maintains a successful recruitment and onboarding process.
Monitors call activities, manages escalations, and provides oversight for developing and maintaining workflows.
Other duties as assigned.
Paid Days Off from Day One
Student Loan Repayment Program *For Eligible Positions
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together
we are even better. Schedule:
Full Time Shift :
M-F 9-5 PM Location:
2600 Lucien Way, Maitland, FL 32751 The community you’ll be caring for:
AdventHealth Corporate The role you’ll contribute: The Director will lead the delivery of the Care Concierge service. In partnership with the Consumer Advocacy Executive Director, and they will maintain administrative responsibility for the organization, direction, and management of Care Concierge Services. This includes being accountable for service delivery and quality performance within a rapidly growing centralized enterprise and ensuring each service's ability to meet established key performance indicators to support access and an optimal consumer experience. The Director will serve as a subject matter expert on their respective service(s) and general contact center operations. This position is responsible for building trusting relationships and partnering with leaders in the Care Concierge and the markets/functional areas supported by the Care Concierge to continually improve service delivery. The Director will champion process improvement and change management efforts, and partner with others to complete projects that drive rapid and sustained development. The Director will participate in relevant implementations and optimizations for services, maintaining a clear understanding of the organization and intersection of the Care Concierge with other AdventHealth services. This role requires excellent communication and presentation skills to successfully engage and collaborate with senior leaders and physicians. The value you’ll bring to the team: Regularly reports and monitors key performance indicators, and partners with leaders to adjust operations accordingly.
Sets direction for ongoing development and optimization of operations; ensures performance and all initiatives are aligned with organizational goals.
Participates as a key leader in the activation of new Care Concierge services. Collaborates with technology leaders to further digitalize and optimize Care Concierge functions, and develops new services that support AdventHealth’s mission and strategic imperatives.
Oversees centralized support and monitors volume and performance in assigned areas.
Conducts one-on-one meetings to discuss performance and provide coaching.
Identifies talent development opportunities and creates customized learning paths to address individual development requirements.
Ensures appropriate staffing and maintains a successful recruitment and onboarding process.
Monitors call activities, manages escalations, and provides oversight for developing and maintaining workflows.
Other duties as assigned.