JSR Tech Consulting
This person will assist professional and administrative staff with technical support of desktop computers, applications, and other related technologies and platforms. We are looking for someone who can be self-directing, loves learning, and enjoys collaborating with smart people. This is a unique opportunity to join a premier boutique investment bank headquartered in NYC. Candidate should have a thorough understanding of Windows/Microsoft, network troubleshooting and video conferencing and can work in a fast paced, pressured environment, with the ability to gracefully adapt.
Responsibilities • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software • Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems • Document incidents and solutions in a proprietary ticketing system • Escalate certain issuesto appropriate resource • Assist in connecting conference calls, including video conferencing • Configure and troubleshoot mobile devices as needed • Support multiple regional offices • Ability to participate in an on-call schedule, and work additional hours when needed Skills • Should be able to prioritize, and have excellent oral and written communication skills • Must be able to work independently, and as part of a team when needed • Must have strong problem solving and learning skills • Must be able to lift, move and install equipment as needed
Qualifications • Experience in an IT environment that includes training and support of users a plus • Experience within a Windows/Microsoft Office based environment a plus • Network Troubleshooting (DHCP, Connectivity, DNS, etc.) • Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers) • Knowledge of Intune, WebEx, Teams, Zoom, and Citrix • iOS and MacOS knowledge is helpful Education • BS/BA/MS in Information Technology / Computer Science or equivalent
Responsibilities • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software • Ensure desktop computers interconnect seamlessly with diverse systems including: file servers, email servers, application servers, and administrative systems • Document incidents and solutions in a proprietary ticketing system • Escalate certain issuesto appropriate resource • Assist in connecting conference calls, including video conferencing • Configure and troubleshoot mobile devices as needed • Support multiple regional offices • Ability to participate in an on-call schedule, and work additional hours when needed Skills • Should be able to prioritize, and have excellent oral and written communication skills • Must be able to work independently, and as part of a team when needed • Must have strong problem solving and learning skills • Must be able to lift, move and install equipment as needed
Qualifications • Experience in an IT environment that includes training and support of users a plus • Experience within a Windows/Microsoft Office based environment a plus • Network Troubleshooting (DHCP, Connectivity, DNS, etc.) • Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers) • Knowledge of Intune, WebEx, Teams, Zoom, and Citrix • iOS and MacOS knowledge is helpful Education • BS/BA/MS in Information Technology / Computer Science or equivalent