José Andrés Group
About José Andrés Group
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role coaches hourly team members, manages deployment and pace, safeguards sanitation and safety, and drives results through crisp communication and real-time problem solving.
Key Responsibilities
Lead Service & Standards Run a smooth shift: deploy stations, manage pacing, oversee line and guest flow, and step onto the service line during peaks. Uphold SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to drive consistency. Model professionalism and calm under pressure; handle escalations and guest recovery with empathy and judgment. Talent Development & Coaching
Set clear expectations; observe and coach in the moment; document performance feedback appropriately. Support training plans for new hires and cross-training; reinforce brand standards and service behaviors. Foster a positive, respectful work environment; recognize great performance and address gaps promptly. Culture & Communication
Champion JAG values and the concept's vision with team members, guests, vendors, and community partners. Maintain open lines of communication across shifts via detailed manager logs and pre-shift line-ups. Encourage ideas and continuous improvement; adapt quickly to change while protecting quality. Daily Operations & Compliance
Execute opening/closing checklists, cleanliness, and sanitation to DOH standards; correct violations with urgency. Ensure safe operations: allergy protocols, alcohol service compliance, cash-handling, and equipment care. Report facilities issues and operational emergencies promptly to the GM; participate in team meetings. Financial Discipline
Manage labor to plan through smart scheduling and in-shift deployment. Support cash management accuracy: drawers, deposits, logs, and variances per policy. Monitor inventory, waste, and portion control to meet cost targets; escalate trends to leadership. Requirements
Required Qualifications
1+ year of restaurant supervision experience and 1+ year of restaurant experience (fast casual or full-service). Strong verbal/written communication; ability to lead a team during high-volume service. Knowledge of service standards, sanitation/health codes, and responsible alcohol service. Proven ability to train, motivate, and fairly evaluate team performance. Basic P&L literacy: labor scheduling, cash handling, inventory/waste awareness. Tech comfort with POS and scheduling tools; Google Workspace familiarity. Schedule flexibility (nights, weekends, holidays). Working Conditions & Physical Requirements
Stand/walk for extended periods (up to 8 hours). Move with well-paced mobility between concurrent tasks; frequent bending/reaching. Lift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally (e.g., trays or product). Continuous talking/hearing in guest and team interactions; manual dexterity to operate equipment. Fast-paced environment; exposure to variable temperatures and cleaning chemicals; slip-resistant footwear required. In Return, We Offer You
Competitive hourly pay with growth opportunities Eligible health & wellness benefits (for qualifying positions) Employee dining and partner discounts Training, development, and a path to Assistant General Manager and beyond
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.
José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.
Position Summary
The Shift Supervisor leads the team through each service, owning the floor during assigned shifts to deliver efficient operations, gracious hospitality, and brand standards. This role coaches hourly team members, manages deployment and pace, safeguards sanitation and safety, and drives results through crisp communication and real-time problem solving.
Key Responsibilities
Lead Service & Standards Run a smooth shift: deploy stations, manage pacing, oversee line and guest flow, and step onto the service line during peaks. Uphold SOPs and steps of service; use guest feedback, mystery shop reports, and manager logs to drive consistency. Model professionalism and calm under pressure; handle escalations and guest recovery with empathy and judgment. Talent Development & Coaching
Set clear expectations; observe and coach in the moment; document performance feedback appropriately. Support training plans for new hires and cross-training; reinforce brand standards and service behaviors. Foster a positive, respectful work environment; recognize great performance and address gaps promptly. Culture & Communication
Champion JAG values and the concept's vision with team members, guests, vendors, and community partners. Maintain open lines of communication across shifts via detailed manager logs and pre-shift line-ups. Encourage ideas and continuous improvement; adapt quickly to change while protecting quality. Daily Operations & Compliance
Execute opening/closing checklists, cleanliness, and sanitation to DOH standards; correct violations with urgency. Ensure safe operations: allergy protocols, alcohol service compliance, cash-handling, and equipment care. Report facilities issues and operational emergencies promptly to the GM; participate in team meetings. Financial Discipline
Manage labor to plan through smart scheduling and in-shift deployment. Support cash management accuracy: drawers, deposits, logs, and variances per policy. Monitor inventory, waste, and portion control to meet cost targets; escalate trends to leadership. Requirements
Required Qualifications
1+ year of restaurant supervision experience and 1+ year of restaurant experience (fast casual or full-service). Strong verbal/written communication; ability to lead a team during high-volume service. Knowledge of service standards, sanitation/health codes, and responsible alcohol service. Proven ability to train, motivate, and fairly evaluate team performance. Basic P&L literacy: labor scheduling, cash handling, inventory/waste awareness. Tech comfort with POS and scheduling tools; Google Workspace familiarity. Schedule flexibility (nights, weekends, holidays). Working Conditions & Physical Requirements
Stand/walk for extended periods (up to 8 hours). Move with well-paced mobility between concurrent tasks; frequent bending/reaching. Lift/carry up to 15 lbs. regularly and up to 30 lbs. occasionally (e.g., trays or product). Continuous talking/hearing in guest and team interactions; manual dexterity to operate equipment. Fast-paced environment; exposure to variable temperatures and cleaning chemicals; slip-resistant footwear required. In Return, We Offer You
Competitive hourly pay with growth opportunities Eligible health & wellness benefits (for qualifying positions) Employee dining and partner discounts Training, development, and a path to Assistant General Manager and beyond
Equal Opportunity Employer
José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.