David Weekley Homes
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Information Technology
Houston, TX
Desktop Support Specialist
Houston, TX
Desktop Support Specialist
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Job Description
David Weekley Homes is seeking a Desktop Support Specialist focusing on providing excellent service across the Microsoft stack of technology. The ideal candidate will have 3 to 4 years experience in supporting, administering, and managing endpoints in an enterprise environment
Key Responsibilities:
Provide technical support to end users for desktop hardware, software, and peripherals
Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 11 environment
Install, configure, and maintain desktop hardware and software systems
Troubleshoot and resolve issues with printers, scanners, and other office equipment
Respond to support tickets and resolve issues in a timely and professional manner
Maintain accurate records of support requests and resolutions in a ticketing system
Collaborate with other IT team members to resolve complex technical issues
Escalate unresolved issues to higher-level support or IT teams
Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software
Provide remote and on-site technical support and walk users through step-by-step solutions
Provide training and guidance to staff on the effective use of software and IT resources
Perform system updates and software patches to ensure optimal performance and security
Provide excellent customer service and ensure a positive user experience
Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions
Support Microsoft Teams Audio Visual meetings
Qualifications
Reliable transportation and a valid Driver’s License required as this position will be traveling to multiple sites for IT Support across the Houston metro area
Proven experience as a Desktop Support Technician or in a similar IT support role
Strong knowledge of desktop operating systems (Windows, macOS) and common software applications (Microsoft Office, email, etc.)
Prior experience with ZenDesk or other service desk ticketing systems
Experience with computer hardware setup, configuration, and troubleshooting
Familiarity with network configurations and troubleshooting
Experience with remote desktop support tools
Knowledge of security best practices for desktop systems
Experience with Active Directory, Group Policy, and VPN solutions
Understanding of basic IT networking concepts (TCP/IP, DNS, DHCP, VPN)
Relevant certifications (CompTIA A+, Network +, Microsoft Certified Desktop Support Technician) preferred
Candidate Should Demonstrate:
Strong communication skills and the ability to interact with users at all levels
Strong learning skills
Customer service focus
Excellent problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Planning and organizational skills, along with adaptability
Attention to detail
Ability to prioritize tasks and manage time effectively
Additional Information
Reliable transportation and a valid Driver’s License are required as this position will be traveling to multiple sites for IT Support across the Houston metro area.
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer (https://careers.davidweekleyhomes.com/eeo) , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.
Information Technology
Houston, TX
Desktop Support Specialist
Houston, TX
Desktop Support Specialist
Apply Now
The Job was shared succesfully!
Share Job
Apply Now
Share Job
Job Description
David Weekley Homes is seeking a Desktop Support Specialist focusing on providing excellent service across the Microsoft stack of technology. The ideal candidate will have 3 to 4 years experience in supporting, administering, and managing endpoints in an enterprise environment
Key Responsibilities:
Provide technical support to end users for desktop hardware, software, and peripherals
Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 11 environment
Install, configure, and maintain desktop hardware and software systems
Troubleshoot and resolve issues with printers, scanners, and other office equipment
Respond to support tickets and resolve issues in a timely and professional manner
Maintain accurate records of support requests and resolutions in a ticketing system
Collaborate with other IT team members to resolve complex technical issues
Escalate unresolved issues to higher-level support or IT teams
Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software
Provide remote and on-site technical support and walk users through step-by-step solutions
Provide training and guidance to staff on the effective use of software and IT resources
Perform system updates and software patches to ensure optimal performance and security
Provide excellent customer service and ensure a positive user experience
Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions
Support Microsoft Teams Audio Visual meetings
Qualifications
Reliable transportation and a valid Driver’s License required as this position will be traveling to multiple sites for IT Support across the Houston metro area
Proven experience as a Desktop Support Technician or in a similar IT support role
Strong knowledge of desktop operating systems (Windows, macOS) and common software applications (Microsoft Office, email, etc.)
Prior experience with ZenDesk or other service desk ticketing systems
Experience with computer hardware setup, configuration, and troubleshooting
Familiarity with network configurations and troubleshooting
Experience with remote desktop support tools
Knowledge of security best practices for desktop systems
Experience with Active Directory, Group Policy, and VPN solutions
Understanding of basic IT networking concepts (TCP/IP, DNS, DHCP, VPN)
Relevant certifications (CompTIA A+, Network +, Microsoft Certified Desktop Support Technician) preferred
Candidate Should Demonstrate:
Strong communication skills and the ability to interact with users at all levels
Strong learning skills
Customer service focus
Excellent problem-solving and troubleshooting skills
Ability to work independently and as part of a team
Planning and organizational skills, along with adaptability
Attention to detail
Ability to prioritize tasks and manage time effectively
Additional Information
Reliable transportation and a valid Driver’s License are required as this position will be traveling to multiple sites for IT Support across the Houston metro area.
What We Offer:
Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
Health Insurance - Medical, Dental and Vision
401k and discretionary 8% match
Employee Stock Ownership Plan
Profit Sharing
Vacation, Paid Holidays, plus PTO
New Home Discount for Team Member and Family
College Scholarship Program
Community Outreach
Sabbaticals
And more!
David Weekley Homes is an Equal Opportunity Employer (https://careers.davidweekleyhomes.com/eeo) , and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.