Soni Resources
We are currently seeking a Desktop Support Analyst to deliver high-quality technical support across a dynamic enterprise environment. This role ensures reliable desktop operations and provides frontline troubleshooting for hardware, software, and network-related issues.
Key Responsibilities: Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and peripherals. Troubleshoot issues related to Windows OS, Microsoft Office, and enterprise applications. Manage user accounts and permissions using Active Directory. Track and resolve support tickets via platforms like Zendesk. Configure and support network services (DNS, DHCP, VPN). Assist with onboarding/offboarding and device provisioning. Maintain documentation of support activities and system configurations. Support remote users and escalate complex issues as needed. Participate in IT projects including hardware upgrades and software deployments.
Required Skills & Experience:
2+ years in desktop support or a similar IT support role. Proficiency with Windows OS, Microsoft Office, and Active Directory. Experience with helpdesk/ticketing systems (e.g., Zendesk). Strong grasp of networking fundamentals including DNS and DHCP. Excellent troubleshooting, communication, and customer service skills. Certifications such as CompTIA A+ or Microsoft MDAA are a plus.
Compensation: $ 50,000 - 60,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
Key Responsibilities: Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and peripherals. Troubleshoot issues related to Windows OS, Microsoft Office, and enterprise applications. Manage user accounts and permissions using Active Directory. Track and resolve support tickets via platforms like Zendesk. Configure and support network services (DNS, DHCP, VPN). Assist with onboarding/offboarding and device provisioning. Maintain documentation of support activities and system configurations. Support remote users and escalate complex issues as needed. Participate in IT projects including hardware upgrades and software deployments.
Required Skills & Experience:
2+ years in desktop support or a similar IT support role. Proficiency with Windows OS, Microsoft Office, and Active Directory. Experience with helpdesk/ticketing systems (e.g., Zendesk). Strong grasp of networking fundamentals including DNS and DHCP. Excellent troubleshooting, communication, and customer service skills. Certifications such as CompTIA A+ or Microsoft MDAA are a plus.
Compensation: $ 50,000 - 60,000 Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.