Children's Council of San Francisco
Floater Support Coordinator
Children's Council of San Francisco, San Francisco, California, United States, 94199
Job Title: Floater Support Coordinator
Department/Unit: Compliance and Program Supports
Reports To: Training Manager
FLSA Status/Hours: Non-Exempt/Union- 37.5 hours per week
Level: Level 6
Compensation: $51,499.31-$54,635.69
ABOUT CHILDREN'S COUNCIL: For more than 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.
POSITION SUMMARY:
Under the direction of the Training Manager, the Floater Support Coordinator provides essential administrative support to ensure the efficient delivery of client services. This role operates in alignment with all applicable agency policies and procedures, as well as Federal, State, and Local laws, regulations, and requirements set forth by funders and external auditors. The Coordinator demonstrates adaptability, responsiveness, and strong time management skills to effectively meet the evolving needs of the department.
Due to the nature of the duties related to this job and the needs of the agency, the individual in this role will be required to be onsite 100%.
RESPONSIBILITIES
Provide coverage and support during staffing gaps by providing subsidy-related services to child care providers, assisting payment staff with monthly provider payment processing, or temporarily supporting eligible families until the position is filled. Assist with walk-in clients as requested Assist Quality Assurance Coordinator with procedures including file reviews and conducting meetings as requested Coordinate the transfer of client files among staff members, maintaining accurate file inventory during the transfer Complete ad-hoc projects for the CAPS department such as requests for data, compiling information into report form, support with local and State audits, etc. Provide basic support and coverage with other agency departments and staff as needed. Other related duties as assigned. REQUIRED QUALIFICATIONS
BA plus two (2) years experience in a subsidized child development, child development, human services, or related field, OR AA or Certification plus three (3) years experience in a subsidized child development, child development, human services, or related field, OR five (5) or more years of experience in a subsidized child development, child development, human services, or related field. Excellent organizational, prioritizing, and time management skills. Passion for parent empowerment and early childhood development. Ability to work with diverse clientele, which may include the use of conflict management techniques. Strong verbal and written communication skills. Proficiency in Microsoft Office suite. Ability to work independently in a structured environment. Occasional flexible schedules including evenings and weekends. Bilingual in Spanish or Cantonese preferred. PHYSICAL REQUIREMENTS
Must be able to remain stationary for extended periods of time. Must be able to move throughout the office, access files, meet with staff and external partners, climb four flights of stairs if needed. Require the mental acuity to perform the essential functions as outlined in an accurate and timely fashion. Benefits, and Employee Perks
We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:
Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage. Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance. 401(k) retirement plan with generous match. Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs. Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday. Ongoing training and professional development for all staff. Tuition Reimbursement.
Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.
Equal Opportunity & Equity Statement
Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.
Department/Unit: Compliance and Program Supports
Reports To: Training Manager
FLSA Status/Hours: Non-Exempt/Union- 37.5 hours per week
Level: Level 6
Compensation: $51,499.31-$54,635.69
ABOUT CHILDREN'S COUNCIL: For more than 50 years, Children's Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 150 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city's second largest nonprofit contractor, with an annual budget of over $240 million, we are a major stakeholder in the child care system. We educate the public and advocate for increased investment in early education at the local and state level. If you are a child care champion, we want you on our team.
POSITION SUMMARY:
Under the direction of the Training Manager, the Floater Support Coordinator provides essential administrative support to ensure the efficient delivery of client services. This role operates in alignment with all applicable agency policies and procedures, as well as Federal, State, and Local laws, regulations, and requirements set forth by funders and external auditors. The Coordinator demonstrates adaptability, responsiveness, and strong time management skills to effectively meet the evolving needs of the department.
Due to the nature of the duties related to this job and the needs of the agency, the individual in this role will be required to be onsite 100%.
RESPONSIBILITIES
Provide coverage and support during staffing gaps by providing subsidy-related services to child care providers, assisting payment staff with monthly provider payment processing, or temporarily supporting eligible families until the position is filled. Assist with walk-in clients as requested Assist Quality Assurance Coordinator with procedures including file reviews and conducting meetings as requested Coordinate the transfer of client files among staff members, maintaining accurate file inventory during the transfer Complete ad-hoc projects for the CAPS department such as requests for data, compiling information into report form, support with local and State audits, etc. Provide basic support and coverage with other agency departments and staff as needed. Other related duties as assigned. REQUIRED QUALIFICATIONS
BA plus two (2) years experience in a subsidized child development, child development, human services, or related field, OR AA or Certification plus three (3) years experience in a subsidized child development, child development, human services, or related field, OR five (5) or more years of experience in a subsidized child development, child development, human services, or related field. Excellent organizational, prioritizing, and time management skills. Passion for parent empowerment and early childhood development. Ability to work with diverse clientele, which may include the use of conflict management techniques. Strong verbal and written communication skills. Proficiency in Microsoft Office suite. Ability to work independently in a structured environment. Occasional flexible schedules including evenings and weekends. Bilingual in Spanish or Cantonese preferred. PHYSICAL REQUIREMENTS
Must be able to remain stationary for extended periods of time. Must be able to move throughout the office, access files, meet with staff and external partners, climb four flights of stairs if needed. Require the mental acuity to perform the essential functions as outlined in an accurate and timely fashion. Benefits, and Employee Perks
We offer a family-friendly workplace, plus competitive pay, and industry leading benefits package that includes:
Employers paid Medical, Dental, Vision, Life, LTD and AD&D coverage. Voluntary benefits that include Supplement Life, Accident, Critical Illness, and Pet Insurance. 401(k) retirement plan with generous match. Pre-tax Flexible Spending Accounts, Health Savings Account and Commuter Benefit programs. Generous paid time off (5 weeks of PTO), 14 paid holidays + a floating holiday for your Birthday. Ongoing training and professional development for all staff. Tuition Reimbursement.
Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.
Equal Opportunity & Equity Statement
Children's Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.